How to send your iPad to Apple for service from the United States or Canada
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After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.
Before you ship your iPad
Follow these steps before you send your iPad in for service. If it won't turn on or respond, finish as many steps as possible:
Back up your iPad. To protect your information, erase your iPad.
If you have an iPad Wi-Fi + Cellular, remove the SIM card from your iPad if it uses one, and keep it in a safe place. If your iPad Wi-Fi + Cellular doesn't use a SIM card, contact your wireless service provider to suspend service if necessary.
Pack your iPad
Place your iPad in the bag. Do not include the USB cable, power adapter, or other accessories. If you include extra items in the box, we won't be able to return them to you.
Remove the plastic strip covering the self-adhesive strip.
Seal the bag by folding the top over using the self-adhesive strip.
Place the bag in the insert in the box.
Place the foam piece on top of the bag.
Close the box.
Seal the box with the tape provided, making sure the red, black, and white battery sticker is clearly visible on the outside of the box.*
Remove the top label from the shipping box. This is your receipt. Make sure the return shipping label remains on the box.
*Apple is not responsible for any damage during shipping.
Ship your iPad to Apple
Find the name of the courier on the return shipping label.
Visit the courier’s website to schedule a pickup or find a drop-off location.
Get a receipt from the courier.
Use your iPad after service
Record the serial number of your replacement iPad. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law will also apply to your replacement product where available.
If your iPad uses a SIM card, insert the SIM card into your iPad.
Restore your iPad from an iCloud backup or a backup on your computer.
Check your Apple ID device list to confirm that you're signed in.
© 2024 Apple Inc. All rights reserved. Apple, the Apple logo, iPad, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.
NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.