Learn how to send your iPad to Apple for service from Europe

Here's how to send your iPad back to Apple after you get a replacement.

Need a different country or region?

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you ship your iPad

Follow these steps before you send your iPad in for service. If it won't turn on or respond, finish as many steps as possible:

1. Back up your iPad.

2. Remove your iPad from your Apple ID device list and erase your data.

3. If you have an iPad Wi-Fi + Cellular, remove the SIM card from your iPad if it uses one, and keep it in a safe place. If your iPad Wi-Fi + Cellular doesn't use a SIM card, contact your wireless service provider to suspend service if necessary.

Pack your iPad

1. Place your iPad in the bag. Do not include the USB cable, power adapter, or other accessories. If you include extra items in the box, we won't be able to return them to you.

   

2. Remove the plastic strip covering the self-adhesive strip.

   

3. Seal the bag by folding the top over using the self-adhesive strip.

   

4. Place the bag in the insert in the box.

   

5. Place the foam piece on top of the bag.

   

6. Close the box.

   

7. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery stickeris not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

   

Ship your iPad to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Use your iPad after service

Your replacement product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

1. If your iPad uses a SIM card, insert the SIM card into your iPad.

2. Restore your iPad from a backup.

3. Check your Apple ID device list to confirm that you're signed in.