Sign users out of devices with Apple Business Essentials

When a user’s device no longer needs to be managed by Apple Business Essentials but you don’t want to erase it, you can sign a user out of the device.

When you sign out a user:

Apple Business Essentials unenrolls the device from the assigned device management service
The Managed Apple Account is removed from the device
All settings are removed from the device
Any managed apps may be removed from the device
Any files created with a managed app may be removed from the device

For User Enrolled devices, all personal apps and settings remain.

Remotely sign a user out of an organization-owned device

Users with the role of Administrator can remotely sign a user out of any device that they would like removed from device management.

In Apple Business Essentials, sign in with a user who has the role of Administrator.
Select Devices in the sidebar, search for a device in the search field, then select the device from the list. See How to search.
After you search for the device, select it from the list, then select the Sign Out button .
Carefully read the dialog, then select Confirm.

Tell users how to sign out of a personal device

Users can also directly sign out of personally owned devices that were added using User Enrollment.

They go to Settings on an iPhone or iPad.
They then select the section that displays your organization name and their Managed Apple Account.
Have them scroll to the bottom of the page, then select Sign Out.

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Apple Business Essentials User Guide

Sign users out of devices with Apple Business Essentials

Remotely sign a user out of an organization-owned device

Tell users how to sign out of a personal device