Set up email for users in Apple Business
Overview
In Apple Business, you can set up an email service with your domain or, if available, buy it from Cloudflare. After you set it up, users you specify can use this email domain to send and receive email. You can also use Branded Mail so your organisation’s logo appears in email.
Note: You can set up one email domain per organisation.
Requirements
If you purchased a domain from Cloudflare, you don’t need to verify the domain. If you are using your own domain, you need to do the following:
Verify your organisation owns the domain. See Add and verify a domain.
Contact your DNS administrator so they can add these records to your DNS server:
Two Mail Exchange (MX) records: This sets up an initial and a backup mail service for your domain.
One Canonical Name (CNAME) record: This record allows one domain to be associated with another domain.
One Text (TXT) record: This record is configured to add a Sender Policy Framework (SPF) value, which lets your mail service approve sending mail from this domain.
Set up your email service
In Apple Business, sign in with a user whose role has permissions to purchase Apple Business subscriptions.
To view roles and permissions, see Intro to roles and permissions.
Select Get Started.
Choose one of the following:
Use a domain you own
Buy a new domain with Cloudflare
Select Next, then do one of the following:
If you’re using a domain you own, see Set up a domain you already verified for email.
If you’re buying a domain from Cloudflare, see Set up a Cloudflare domain for email.
Set up a domain you already verified for email
Choose a domain from the list.
Note: If the domain is already set up for email with another provider, you’ll be guided through how to move it. Complete the task Migrate an email service from another provider.
Select Next.
Choose a default email template or create a custom email template for all users, then select Next.
Copy the first of five values shown to your Clipboard, then do one of the following:
If you are sending this to your DNS Administrator, copy the rest of the values and let the DNS Administrator know what they’re for.
If you’re using one of the following services, see their documentation for pasting records into a DNS server:
Company
Record type
URL
GoDaddy
MX
GoDaddy
CNAME
GoDaddy
TXT
Google
MX
Google
CNAME
Google
TXT
Microsoft Entra ID
MX
Microsoft Entra ID
CNAME
Microsoft Entra ID
TXT
Namecheap
MX
Namecheap
CNAME
Namecheap
TXT
Network Solutions
MX, CNAME, TXT
Shopify
MX
Shopify
CNAME
Connect a third-party domain to Shopify for your customer account pages
Shopify
TXT
Wait for at least 15 minutes, then select Check Records.
Depending on the company, it may take up to 48 hours for all zone records to be verified.
Set up a Cloudflare domain for email
Enter a domain you want use, then select Search.
If domains are available, choose the one you want, then select Next.
Select Continue to Cloudflare to complete the purchase.
After the purchase is successful, select Next.
Choose a default email template or create a custom email template for all users, then select Next.
You can manually verify your domain or you can wait for it to be verified, which can take up to 48 hours.
Migrate an email service from another provider
This task helps you to move from your current email provider to use the email service in Apple Business. To complete this task, make sure you’ve notified your DNS Administrator and they are standing by to help you.
Make sure you selected the appropriate domain. You should see the following note:
“This domain is set up for email with another provider. You’ll be guided through how to switch providers while ensuring uninterrupted email service.”
Select Next.
Choose a default email template or create a custom email template for all users, then select Next.
Select Check Records to verify you own the domain.
If Apple is unable to verify your domain, select View Instructions. You can also see Add and verify a domain.
After your domain is verified, you can Go To People to manage users and their email addresses.
You can review and, if necessary, change the email format.
Select View Instructions to review what takes place when you switch email from an existing email provider to Apple Business.
Carefully read the warning, then select Continue.
Complete steps 4 and 5 of Set up a domain you already verified for email.
After all DNS records are verified, a note appears in the Mail window that states:
Users can get started by signing in with their Managed Apple Accounts on an Apple device. If they have an iCloud storage plan, they can also setup email by signing in to icloud.com.
Turn off the email service
In Apple Business, sign in with a user whose role has permissions to purchase Apple Business subscriptions.
To view roles and permissions, see Intro to roles and permissions.
Select Turn Off Email, then carefully read the warning.
If you still want to turn off the email service to that domain, select Turn Off.