About AppleCare+ with Theft and Loss claims

AppleCare+ with Theft and Loss provides priority access to technical support and hardware coverage for your iPhone. You're also covered for up to two incidents of accidental damage from handling, theft, or loss, each subject to a deductible or service fee.

Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen.

AppleCare+ with Theft and Loss is available for purchase only for iPhone in the United States and Japan.

How to file a claim for a lost or stolen iPhone

You can file a claim online. To sign in, you need a trusted device or trusted phone number, and two-factor authentication must be turned on for your Apple ID. If your previous iPhone was your only trusted device, you'll need another trusted phone number.

If you are in the United States, you'll be asked to finalize your claim on Assurant’s website. If you are in Japan, you'll be asked to finalize your claim on AIG's website.

If you're unable to sign in or start a claim online, contact Apple Support. Make sure that you have your Apple ID and the serial number of your lost or stolen iPhone.

About the claims process

During the claim process, you'll be asked to erase your missing device, disable it, and transfer ownership. Find My iPhone should remain enabled and your iPhone should remain associated with your Apple ID throughout the claim process. Your iPhone will be unusable and no one will be able to access any data stored on it. You'll receive an email from Apple which says that your iPhone is being erased. 

If you had Apple Pay set up on your iPhone, your cards will be removed.

If you cancel your claim

If you cancel your claim, your iPhone will be usable again, but you must set it up like a new device, including a new passcode, Touch ID, or Face ID. To get the data previously stored on your iPhone, restore your iPhone from a backup.

When your claim is approved

When your claim is approved, your lost or stolen iPhone will be permanently disabled and you'll receive a replacement. If you find your lost or stolen iPhone after your claim has been approved, you won't be able to use it again.

In Japan, you might need to bring your replacement iPhone to your carrier to get and register a new SIM card.

If you need to check the status of your claim

Before you check the status of your claim, make sure that you have these things on hand:

  • Your claim number or Apple dispatch ID
  • The serial number or IMEI of your iPhone

In the United States

When you submit a claim in the United States, the process is handled by Assurant. If you need to check the status of your claim, contact Assurant directly. Apple can only confirm whether or not you filed a claim. Apple won't have information about the status of the claim.

In the United States, you can contact Assurant with this information:

In Japan

In Japan, Theft & Loss service is administered by Apple's authorized service provider through AIG.

You can contact AIG with this information:

Get help

If you need help filing a new claim, contact Apple Support.

If you need help with an existing claim in the United States, contact Assurant. If you need help with an existing claim in Japan, contact AIG.

In the United States, AppleCare+ with Theft and Loss is underwritten by American Security Insurance Company. In New Hampshire, the underwriter is Standard Guaranty Insurance Company and in Montana, the underwriter is American Bankers Insurance Company of Florida. These companies operate under the trade name Assurant.

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