How to contact an app developer

You can find contact information for app developers using your iPhone, iPad, iPod touch, Mac, or Apple TV.

You might want to contact the developer or publisher of an app for help if, for example:

  • All apps on your iPhone open and function as expected, except for one.
  • You previously bought a non-consumable in-app purchase and aren't able to restore your purchases in the app.

Use your iOS device to find the support information for developers of iOS, Messages, or Watch apps; your Mac to find information for developers of Mac apps; and your Apple TV for information for developers of Apple TV apps.

On your iPhone, iPad or iPod touch

  1. Open the App Store. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with. 
  2. Search for the app or find it in Updates >  > Purchased, then tap it.
  3. In the Ratings & Reviews section, tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.

For an app on your Mac

  1. Open the App Store. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with. 
  2. Search for the app, then click it.
  3. On the right side of the window, click the app's support link.

For an app on your Apple TV

  1. Open the App Store. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with.
  2. Search for the app, then choose it.
  3. Scroll to the bottom of the page. You'll find the developer's website in the Information section.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

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