Use Apple Professional Services
Apple Professional Services coaches you through successfully deploying Apple devices in your organisation for both one-to-one and shared-device deployments. Experienced project managers and engineers work with you at your location or remotely, leveraging their knowledge of deploying at scale to help you scope, prepare and enable your environment. As soon as you’re ready to deploy device settings and content with your MDM solution, Apple’s customisable deployment services help you pre-configure Mac, iPad and Apple TV so you can get them into the classroom quickly.
Note: Apple Professional Services is available in the following countries or regions: Canada, the European Union, South Africa and the United States.
Project Management
The project manager helps you determine the goals for your Apple implementation and develop strategies to meet those outcomes. Project Management may include:
Facilitating planning and status meetings
Identifying constraints, roles and responsibilities
Defining project work plan and communication practices
Schedule design and management
Deployment-related risk identification and management
Engagement readiness planning and preparation
Escalation management and resolution
Project status management
Scheduling and coordinating services
Product and services monitoring with delivery confirmation
Project Engineering
The project engineer works with you to implement and integrate Apple deployment workflows, tools and technologies. Project Engineering may include:
Technical readiness evaluation and risk assessment
Device provisioning, workflow planning and documentation
Mobile device management (MDM) architecture review
Documentation of deployment workflows
Coaching and mentoring on:
Deployment model best practices
App deployment strategies
Wi-Fi basics
Latest Apple deployment technologies
Device management best practices
Content caching architecture and setup
Apple School Manager consulting
Getting Started with Apple School Manager
The Getting Started with Apple School Manager offering accelerates your understanding of Apple School Manager features to prepare for your one-to-one or shared-device deployment. Apple School Manager is a web-based portal that has everything admins need to deploy iPad and Mac in schools. Apple Professional Services helps you enrol in, or upgrade to, Apple School Manager and provides coaching on how to create new users and classes, federate with Google Workspace or Microsoft Azure Active Directory, assign and enrol devices in mobile device management (MDM), and buy and distribute apps and books.
Configuration Services
With Configuration Services, an engineer works with you at your location or remotely to ensure that your Apple implementation is optimally configured and, most importantly, that you learn the skills you need to maintain your deployed solution. Remote Configuration Services is a great option for small projects or for ongoing coaching on your Apple implementation. Configuration Services may include the following:
Content caching architecture and setup
MDM device deployment workflows
Coaching and mentoring
Microsoft Azure Active Directory integration
Authentication and identity integration
Post-deployment consulting
Deployment Services
Deployment Services can be performed before devices arrive at your location, or they can be performed onsite at your designated location. If you have a large number of devices and are preparing for a multiple-site deployment, an Apple project manager is recommended as part of your Apple services solution. Deployment Services may include the following:
Asset tagging and asset reporting
Etching
Case installation
iPad, Mac and Apple TV provisioning
eSIM provisioning by MDM
Pre-activated physical SIM installation
Order consolidation
Logistics planning or distribution services to multiple sites, including organisation by school and classroom
Refresh of existing devices
Installation services for Apple devices
Cart and charge station setup and installation
Student and teacher handout assistance
Packaging and waste disposal or removal
To enquire about Apple Professional Services, contact your Apple Education sales representative or call 1-800-800-2775 for more information (US only).