If you can't make or receive a FaceTime call on your iPhone or iPad
You need a cellular or Wi-Fi connection to use FaceTime on your iPhone or iPad. Otherwise, you might have issues for one of these reasons.
Check whether a FaceTime feature is available
FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers.
Call forwarding isn't available with FaceTime.
A FaceTime call can't be switched into a phone call or a FaceTime audio call. To do this, end the current call and then make a new call.
Update your FaceTime settings after you set up a new device
If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:
Update your device to the latest version of iOS or iPadOS if needed.
In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
In the Settings app, tap Apps, then tap FaceTime. Turn FaceTime off and then back on. If you see "Waiting for Activation," learn what to do.
Tap the phone number that you want to use with FaceTime.
If you don't see the FaceTime setting, check your Content & Privacy Restrictions settings in your Screen Time settings. Under Allowed Apps & Features, make sure that Camera and FaceTime are turned on.
In Settings, tap General and make sure that your date and time is set to automatically.
Use a fast connection to avoid sound quality issues with FaceTime
If your cellular connection or Wi-Fi network runs slowly, or other people stream audio or video on the same Wi-Fi network, you might have these issues:
Connection alerts or unable to connect
Choppy video calls
Black screen
Dropped calls
Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection. You might be using a router, firewall, or security software that restricts internet access.
