If your call fails or you can’t receive calls on your iPhone

You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn't up to date, or if there's a problem with your network.

On iPhone models running iOS 18 and later, you can download the latest version of the Apple Support app to run additional diagnostics that might help determine the source of your device's issue.

Contact your carrier

When you contact your carrier, make sure that:

  • Your account is set up to use your iPhone.

  • There aren't any localized service outages.

  • Your account doesn't have a billing-related block.

  • Your calls don't have errors on the carrier system.

Update your software

  1. Check for a carrier settings update.

  2. Check for an iOS software update. Some updates might require a Wi-Fi connection.

Check your settings

If you can't make or receive calls on your iPhone, complete these steps, testing after each step.

Reset your network settings

  1. Open the Settings app.

  2. Tap General.

  3. Tap Transfer or Reset iPhone.

  4. Tap Reset.

  5. Tap Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN and APN settings that you've used before.

  6. Try to make or receive calls in another location.

Check your iPhone settings

  1. Open the Settings app.

  2. Turn Airplane Mode on and off. Wait five seconds between turning Airplane Mode on and off.

  3. Check Do Not Disturb. In the Settings app, tap Focus and then Do Not Disturb. Make sure Do Not Disturb is off. Learn how to use Focus on your iPhone or iPad.

  4. Check for any blocked phone numbers. In the Settings app, tap Apps and then Phone. Tap Blocked Contacts.

  5. To avoid missing calls from a contact, add their number to Contacts to ensure that your phone rings.

  6. Check Call Forwarding. In the Settings app, tap Apps and then Phone. Tap Call Forwarding and make sure Call Forwarding is off.

  7. Check Silence Unknown Callers. In the Settings app, tap Apps and then Phone. Tap Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.

Get help

Find out what to do if "No Service" or "Searching" appears in the status bar

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