Intro to Apple Platform Support
Whether you’re supporting 10 or 10,000 Apple devices in your organization, you can use the foundational knowledge, skills, and tools in this guide to address and resolve issues quickly and efficiently.
Apple Platform Support is organized into the following areas:
Support options: Learn systematic troubleshooting and evaluation techniques, including how to investigate, isolate, and understand an issue so that you can provide users with options for resolution.
Managed devices: Identify device management of devices, such as enrollment and configuration profiles, supervision, payloads, and restrictions. Also recognize when a device’s setup options are configured by device management and how profile removal affects device access to organizational data and services.
Security and privacy policies and device settings: Help users understand your organization’s device security and privacy policies and how device management enforces them.
Managed Apple Accounts: Understand the distinction between Managed Apple Accounts and unmanaged Apple Accounts. Help your organization’s users understand how a Managed Apple Account impacts their usage of devices, app behaviors, settings, and privileges, including access to services.
iCloud and Continuity: Learn how iCloud and Continuity work with Apple Accounts.
iPhone and iPad: Explore common support topics for iPhone and iPad, such as setup and installation, network connectivity, security and privacy, app and content management, diagnostics, and accessibility features for effectively diagnosing and resolving common issues.
Mac: Explore common support topics for Mac, such as installation and configuration, network features, security and privacy, user accounts, data management, apps and processes, system management, diagnostics, and accessibility features for effectively diagnosing and resolving common issues.
Additional resources: Learn about additional support resources for your organization’s devices.