We’re sorry your HomePod isn't working as it should.
After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement HomePod with everything you need to return your defective HomePod to Apple.
Important: Be sure to return your defective HomePod so that Apple receives it within ten days of the day the replacement HomePod shipped (check your ship date). If Apple doesn't receive your HomePod within ten days, or if Apple technicians find that the HomePod has accidental damage or unauthorized modifications, you'll be charged up to the full value of the replacement HomePod. For more details, see terms and conditions.
Before you ship your HomePod
- Remove your HomePod from the Home app.
- Unpack your replacement HomePod by opening the box provided and taking the foam insert out of the top.
- Remove your new HomePod from the packaging, saving the packaging for your defective HomePod.
Pack your defective HomePod using the included packaging materials
- Put your defective HomePod into the box (where your new HomePod was).
- Put the foam insert back into the box, threading the cord through the slit in the insert.
- Roll the cord up inside the hole at the top of the foam insert.
- Close the lid of the box. Then, remove the tape provided from its backing.
- Use the tape provided to seal the box as shown.
Ship your HomePod to Apple
- Find the name of the courier on the return shipping label.
- Visit the courier’s website to schedule a pickup or find a drop-off location.*
- Get a receipt from the courier.
- In a few days, check that Apple has received your defective HomePod.
*Apple is not responsible for any damage during shipping if the package is not properly sealed or is delivered to the courier in poor condition.
Use your replacement HomePod
- Make note of your new HomePod serial number. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer.
- Set up and use your new HomePod.
© 2018 Apple Inc. All rights reserved. Apple, the Apple logo, and HomePod are trademarks of Apple Inc., registered in the U.S. and other countries. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries.
Notice to California Consumers
1. An estimate as required (section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
2. A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been repaired.
The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed.
If, after a reasonable number of attempts, the defect has not been repaired, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other law.