Apple Platform Support
- Welcome
- Intro to Apple Platform Support
- Systematic troubleshooting
- Intro to Managed Apple Accounts
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- Intro to iPhone and iPad support
- iPhone and iPad setup
- Recognize issues during setup
- Install software updates
- Manage device storage
- Manage apps and content
- Use diagnostics to research device issues
- Assist users to maximize accessibility features on iPhone and iPad
- Device support training
- Copyright and trademarks
Intro to troubleshoot system issues and peripherals
System startup issues and peripheral connectivity problems can significantly disrupt user productivity and generate high-priority support requests. Understanding common startup issues like Safe Mode usage and interpreting the “folder with a question mark” icon helps you quickly diagnose and resolve critical system problems. Using Disk Utility and macOS Recovery provides essential tools for repairing startup disks and recovering from system failures. Being familiar with connecting and diagnosing Bluetooth, Thunderbolt, and USB connectivity issues ensures users maintain access to essential peripherals and organizational resources.
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