Troubleshooting DVD Player on Mac
Start here to solve common problems using the DVD Player app on your Mac.
Play a disc
If a “Supported disc not available” message appears: DVD Player doesn’t recognise video content burned onto certain types of DVD-RW discs. Try burning the content onto a DVD-R disc instead. This message also appears if there’s no disc in the DVD drive.
If a DVD automatically ejects: If you insert a disc that uses a region different to the one the DVD drive is set to and you don’t change the region when prompted, or if you’ve reached the maximum number of region changes, the disc ejects (see Change your DVD drive region).
If a “Not Permitted” message appears: You may see this message if you try to use a DVD Player feature that isn’t supported by the movie (either at that time or at all), or if the movie was burned onto a type of DVD-RW disc that DVD Player doesn’t recognise.
If a “Skipping over damaged area” message appears: The DVD is scratched.
Watch a movie
If a movie stops playing: If a movie suddenly stops playing and you see a disc error message, the problem could be a damaged disc, the connections to your audio devices or your sound preferences.
If you can’t use the pointer or your mouse or trackpad to select DVD menu items: Press the arrow keys on the keyboard. Press the Return or Enter key to select the item.
Hear a movie
If changing the volume in DVD Player doesn’t work: If you set the volume to the maximum level in DVD Player but it’s still too low, choose Apple menu > System Preferences, click Sound, then increase your computer’s volume using the “Output volume” slider. If you’re using digital audio output, you control the volume on your audio equipment.
If system alerts or other audio conflicts with movie sound: To turn down the volume of computer alert sounds, choose Apple menu > System Preferences, click Sound, then click Sound Effects. Drag the “Alert volume” slider to lower the volume.
If you can’t hear a movie: If you’re using DVD Player to play a movie but you can’t hear any sound, check and adjust the settings on your computer or your audio equipment (see Customise audio output).