Find out how to send your AirPods Max to Apple using Express Replacement Service

Prepare your AirPods Max for packing and sending to Apple.

After you've contacted Apple about a service, you'll receive a replacement product with instructions to return your original product to Apple. Instructions may vary by country or region.

Important: Make sure you return your product so that Apple receives it within 10 days of the day your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or it has issues that are not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see AirPods Express Replacement Service, ERS terms and conditions for service covered by Apple’s Limited Warranty, ERS terms and conditions for service covered by an AppleCare plan, or ERS terms and conditions for service not covered by Apple’s Limited Warranty, an AppleCare plan or consumer law.

Follow these steps to prepare your AirPods Max:

Customers in Japan can follow step 1 and then proceed to the Send your AirPods Max to Apple section for the Asia-Pacific region.

  1. Remove your ear cushions and keep them in a safe place to use them again later.

    headphones packout step1 v1

  2. Place each ear piece inside a separate bag.

    headphones packout step2 v1

  3. Rotate the ear pieces and place them face down, then place your AirPods Max into the moulded plastic insert. Place the lid on the white box.

    headphones packout step3 v1

  4. Place the white box in the brown delivery box and close it. (Do not include your ear cushions, USB cable, power adapter or other accessories. If you include extra items in the box, these won't be returned to you.)

    "headphones packout step4 v1"

  5. Seal the box with tape and send the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

    headphones packout step6 v1

* Apple is not responsible for any damage sustained during delivery.

Send your AirPods Max to Apple

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