AirPods Service and Repair

Find out more about AirPods service options, warranty and pricing in the United Kingdom.

How do I get my AirPods serviced?

Bring them in.
Set up an appointment at an Apple Store or an Apple Authorised Service Provider. You’ll need your serial number, so make sure you bring your charging case, proof of purchase or original AirPods box along with your original AirPods.

Contact Apple Support.
You can also talk to an Apple Support advisor on the phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods to see the serial number.

Make an appointment or request service
Find out more about your AirPods

How long will it take?

You should receive your replacement AirPods or charging case within a week.

Check the status of your service request

How much does it cost to repair or replace my AirPods?

If your AirPods or charging case need servicing, there's no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+ or consumer law.

The prices for damagebattery service and lost AirPods shown here are for repairs made by Apple. Pricing and terms may vary at other service providers. 

Accidental damage

If your AirPods or charging case are damaged accidentally, you can replace each damaged item for an out-of-warranty fee. If you have AppleCare+ for Headphones, you’ll only pay an excess fee per incident.

AirPods Max AppleCare+ excess fee (each incident) Out-of-warranty fee
AirPods Max £ 25 Ask your service representative

For AirPods Max, the out-of-warranty price depends on the type of repair. Ask your service representative for an estimate.

AirPods Pro AppleCare+ excess fee (each incident) Out-of-warranty fee
AirPods Pro £ 25 £ 85 each
Wireless charging case for AirPods Pro  £ 25 £ 85
AirPods AppleCare+ excess fee (each incident) Out-of-warranty fee
AirPods £ 25 £ 65 each
Charging case £ 25 £ 55
Wireless charging case £ 25 £ 65

All prices are in British pounds sterling and include VAT. Delivery (if needed) is an additional £ 7.44.

Replace a damaged AirPod or charging case 

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. 

If your battery has a manufacturing issue and it's covered by our warranty, AppleCare+ or consumer law, we'll service it at no additional cost. If your battery issue isn't covered, we offer battery servicing for a fee.

If you have AppleCare+ for Headphones, it offers replacement cover if your AirPod or charging case battery holds less than 80 per cent of its original capacity.

AirPods Covered by AppleCare+ Battery service fee
AirPods Max £0 £ 75
AirPods/AirPods Pro £0 £ 45 each
Charging case, Wireless charging case (all) £0 £ 45

All prices are in British pounds sterling and include VAT. Delivery (if needed) is an additional £ 7.44.

Not sure if you have a battery issue? Get help with charging your AirPods.

Get battery service for your AirPod or charging case

Lost AirPods

If you lose an AirPod or your charging case, you can purchase a replacement. Your replacement will be new. AppleCare+ for Headphones does not cover lost or stolen AirPods. 

AirPods Pro Lost fee
AirPods Pro £ 85 each
Wireless charging case for AirPods Pro £ 95
AirPods Lost fee
AirPods £ 65 each
Charging case £ 55
Wireless charging case £ 75

All prices are in British pounds sterling and include VAT. Delivery (if needed) is an additional £ 7.44.

Not sure if it’s lost? Locate lost AirPods.

Replace a lost AirPod
Replace a lost charging case

AirPods Pro ear tips

If your AirPods Pro ear tips have an issue that’s covered by the Apple Limited Warranty, they can be replaced for no charge. Contact Apple Support.

If you lose them or you want extra ear tips, you can buy two new pairs of ear tips through the Apple Online Store. If you order them through the Apple Online Store, there’s no delivery fee.

AirPods and AppleCare+

AppleCare+ gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident of accidental damage is subject to an excess fee. Just return your damaged AirPod(s) and/or damaged charging case to us, which counts as one incident. We’ll replace the damaged items. 

If you don't have an AppleCare+ plan, you'll pay the out-of-warranty fee, as shown above.

Check your cover status
Find out more about AppleCare+ for Headphones