AirPods Service and Repair

Learn more about AirPods service options, warranty, and pricing in the United Kingdom.

How do I get service for my AirPods?

Bring them in.
Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.

Contact Apple Support.
You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.

Make an appointment or request service
Learn more about your AirPods

How long will it take?

You should receive your replacement AirPods or Charging Case within a week.

Check the status of your service request

How much does it cost to repair or replace my AirPods?

If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+, or consumer law.

The prices for damagebattery service, and lost AirPods shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. 

Accidental damage

If your AirPods or Charging Case get damaged accidentally, you can replace each damaged item for an out-of-warranty fee. If you have AppleCare+ for Headphones, you’ll pay only an excess fee per incident.

Model AppleCare+ excess fee (each incident) Out-of-warranty fee
AirPods £ 25 £ 65 each
Charging Case £ 25 £ 55
Wireless Charging Case £ 25 £ 65

All prices are in British pound sterling and include VAT. Shipping (if needed) is an additional £ 7.44.

Replace a damaged AirPod or Charging Case

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. 

If your battery has a manufacturing defect and it's covered by our warranty, AppleCare+, or consumer law, we'll service it for no additional cost. If your battery issue isn't covered, we offer battery service for a fee.

If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or Charging Case battery holds less than 80 percent of its original capacity.

Model Covered by AppleCare+ Battery service fee
AirPods £ 0 £ 45 each
Charging Case (all models) £ 0 £ 45

All prices are in British pound sterling and include VAT. Shipping (if needed) is an additional £ 7.44.

Not sure if you have a battery issue? Get help charging your AirPods.

Get battery service for your AirPod or Charging Case

Lost AirPods

If you lose an AirPod or your Charging Case, you can purchase a replacement. Your replacement will be new. AppleCare+ for Headphones does not cover lost or stolen AirPods. 

Model Lost fee
AirPods £ 65 each
Charging Case £ 55
Wireless Charging Case £ 75

All prices are in British pound sterling and include VAT. Shipping (if needed) is an additional £ 7.44.

Not sure if it’s lost? Locate lost AirPods.

Replace a lost AirPod
Replace a lost Charging Case

AirPods and AppleCare+

If you have AppleCare+ for Headphones, you can use it to cover up to two incidents of accidental damage. Each incident has an excess fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items.

If you don't have an AppleCare+ plan, you'll pay the out-of-warranty fee, as shown above.

Check your coverage status
Learn more about AppleCare+ for Headphones