If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch

If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch, learn what to do.

Restart your device

If you see the Connect to iTunes screen, restart your device:

  • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts.
  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button for at least 10 seconds, until you see the Apple logo. 
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button for at least 10 seconds, until you see the Apple logo.

Reinstall iOS

If you still see the Connect to iTunes screen after you restart, you need to reinstall iOS:

  1. Make sure that you're using the latest version of iTunes.
  2. Connect your device to your computer using the cable that came with your device. You should see this message: "There's a problem with the iPhone [your device name] that requires it to be updated or restored."
  3. Click Update (not Restore) to reinstall iOS and keep your personal data.


Get more help

Published Date: