If you can‘t buy, redownload, or play 1080p video content from the iTunes Store

If you're using iTunes 11.0.1 or earlier, you might not be able to buy, redownload, or play 1080p video content on your Mac or PC. To fix the issue, get the latest version of iTunes.

If you're using iTunes 11.0.1 or earlier on a Mac or PC, you might experience one of these issues:

  • You can't buy or redownload 1080p video content from the iTunes Store.
  • You can't watch or play 1080p video content that you purchased from the iTunes Store then copied or synced to a computer with iTunes 11.0.1 or earlier.
  • When you try to play 1080p video content, you're asked to reauthorize your computer with your Apple ID and password and see a black screen where the video content should be.

To fix the issue, get the latest version of iTunes. You won't need to repurchase items to redownload them.

Learn more

Learn more about downloading video from the iTunes Store.

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