Check the message for steps
Some error codes and alert messages have a More Information button. Click it to learn what to do first.
Update iTunes
Get the latest version of iTunes for your computer.
Update your computer
Install updates for your Mac. If you have a PC, get updates from Microsoft.
Check your settings and your security software
You might need to change your settings or update your security software if it’s causing an issue.
Restart
Turn off your computer, then turn it on again. If you get the message when you connect your iPhone, iPad, or iPod touch, restart both your iOS device and your computer.
If you still see the error code or alert message
Find your issue below or look up the error code or alert message to learn what to do next.
If you can't update or restore your iPhone, iPad, or iPod
Look up the error code, then follow the linked steps.
If you can't back up your iPhone, iPad, or iPod
Get help if you can‘t make an iTunes backup of your iPhone, iPad, or iPod. Or, use iCloud to back up your device.
Learn what to do if you need to restore from an iTunes backup or restore from an iCloud backup.
If iTunes doesn't recognize your device
In iTunes, look for your device's icon. If you see the icon, check your connections. If you don't see the icon, try these steps to connect.
If you can't sync your iOS device or transfer your content
Update your iPhone, iPad, or iPod, then try to sync using a USB cable or over Wi-Fi again. If you can't sync, check your USB or Wi-Fi connection.
For USB:
- Connect your iOS device to your computer using the cable that came with your device.
- Keep only your iOS device, keyboard, and mouse connected to your computer. Disconnect any other USB devices.
- In iTunes, look for your device's icon. If you see the icon, check your connections. If you don't see the icon, try these steps to connect.
For Wi-Fi:
- Try to sync with USB instead of Wi-Fi. Learn how to connect to Wi-Fi with your iOS device, Mac, or PC.
- Make sure that all of your devices are on the same Wi-Fi network.
If you can't browse the iTunes Store
- Make sure that your devices can connect to the Internet. Learn how to connect on your iPhone, iPad, iPod, Mac, or PC.
- Try these steps to connect to the iTunes Store.
If you can't download purchases from iTunes
Remove the cached download file. Then try to download your purchase again.
Get more help
If you're still seeing an error code or alert message, you can look it up to learn how to fix it. You can also contact us.
Get help with your Apple ID.