If you can't make or receive FaceTime calls, follow these steps:
- Make sure your device has a Wi-Fi connection to the Internet or a cellular data connection.
- Learn more if you're using router, firewall, or security software that restricts Internet access.
- If you're trying to use FaceTime over cellular, make sure Use Cellular Data is on for FaceTime. Go to Settings > Cellular > Use Celluar Data For, and tap the slider for FaceTime to turn it on. Also, find out if your carrier supports FaceTime over cellular.
- Go to Settings > FaceTime and make sure FaceTime is turned on.
- If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
- If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > General > Restrictions.
- Make sure that you have the correct phone number or email address listed.
- Go to Settings > General > Date & Time and turn on Set Automatically.
- Restart your device.
- Update your device to the latest version of iOS.
You might have issues using FaceTime for one of these reasons:
- FaceTime Audio or Video calling might not be available for all countries, regions, or carriers.
- FaceTime isn't available or might not appear on devices purchased in Saudi Arabia, United Arab Emirates, and Pakistan.
- Call forwarding isn't supported by FaceTime.
- Phone calls end when switching to or answering a FaceTime call.
- You can't switch from a FaceTime call to a voice call, or from a FaceTime Video call to a FaceTime Audio call.