If you can't make or receive FaceTime calls

FaceTime requires a broadband connection, and works best with a fast network.

If you can't make or receive FaceTime calls, follow these steps: 

  1. Make sure your device has a Wi-Fi connection to the Internet or a cellular data connection.
  2. If you're trying to use FaceTime over cellular, make sure Use Cellular Data is on for FaceTime. Go to Settings > Cellular > Use Celluar Data For, and tap the slider for FaceTime to turn it on. Also, find out if your carrier supports FaceTime over cellular.
  3. Go to Settings > FaceTime and make sure FaceTime is turned on. 
    • If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
    • If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > General > Restrictions.
    • Make sure that you have the correct phone number or email address listed. 
  4. Go to Settings > General > Date & Time and turn on Set Automatically.
  5. Restart your device.
  6. Update your device to the latest version of iOS.

You might have issues using FaceTime for one of these reasons:

  • FaceTime Audio or Video calling might not be available for all countries, regions, or carriers
  • FaceTime isn't available or might not appear on devices purchased in Saudi Arabia, United Arab Emirates, and Pakistan. 
  • Call forwarding isn't supported by FaceTime. 
  • Phone calls end when switching to or answering a FaceTime call.
  • You can't switch from a FaceTime call to a voice call, or from a FaceTime Video call to a FaceTime Audio call.

Get help if you can't find the FaceTime app on your device. Or learn more about how to use FaceTime.


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