If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

Get help with Messages, like when iMessage isn't working or you have issues with group messages.

If you see a red exclamation point

If you try to send a message and you see  Exclamation mark icon with an alert saying Not Delivered, follow these steps. After each step, see if you still need help:

  1. Tap  Exclamation mark icon and try to send your message again.
  2. Make sure that you’re connected to the Internet through cellular data or Wi-Fi.
  3. Go to Settings > Messages. Check that the type of message that you're trying to send is turned on (iMessage, SMS, MMS, or Group messaging):

If you see an alert that says Waiting for activation

If you see an alert in Settings > Messages that says Waiting for activation, learn what to do.

If your contacts see your email instead of your phone number when you send messages

Sign out of iMessage and FaceTime, then sign back in:

  1. Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
  2. Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
  3. On your iPhone first, sign back in to iMessage and FaceTime.
  4. Sign back in to iMessage and FaceTime on your other devices.

If your messages aren't sending, or you aren't getting messages

Check your contact information:

  1. Make sure that you're using the right phone number or email address for the contact. 
  2. Go to Settings > Messages > Blocked and make sure that the contact isn't on your block list.

If messages won't send to a certain person or you need help with group messages

Sometimes your messages won't send to a particular contact, or you might have issues with group messages. For example, you might reply to a group conversation and receive your own message. Or you might get a new phone number and see your old one listed as a recipient in an existing group conversation.

Delete the conversation* that has the issue and start a new conversation: 

  1. Open Messages and look at your list of conversations.
  2. Swipe from right to left on the conversation you want to delete. Then tap Delete.
  3. Open Messages, tap  , and enter the phone number or email address of your contact or contacts. 
  4. Write a new message and tap send. 

*When you delete a conversation, you won’t be able to recover it. If you want to save parts of conversations or their attachments, you can take screenshots. You can also touch and hold an attachment or message bubble, then tap More > Save. 

Restart your device and check for updates

  1. Restart your device.
  2. Check for a carrier settings update.
  3. Check for an iOS software update.

Get more help

FaceTime is not available in all countries or regions.

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