If you're using a PC, see the steps for Windows.
Make sure that your device is on
Also make sure that you can get to the Home screen.
Get help if you have one of these issues:
Make sure that your Mac supports your device
Check your USB connections
- Unplug other USB devices from your Mac and try again.
- Try a different USB port.
- Try a different USB cable.
Learn more about using USB cables with your Mac.
Make sure that your device trusts the computer
You might get an alert if you haven't connected your iOS device to this computer before. Unlock your device and tap Trust.
Learn more about the Trust This Computer alert.
Restart your device
Restart your Mac
Update your software
Check your security software
If you have security software installed, learn how to resolve issues between iTunes and your security software.
Get more help
If you still don't see your device in iTunes, contact Apple Support.