If you don't see your connected device in iTunes for Mac

When you connect your iPhone, iPad, or iPod to your Mac with OS X, you should see your device in iTunes. If you don't, try these steps.

See where to find your connected device in iTunes.

If you're using a PC, see the steps for Windows.

Make sure that your device is on

Also make sure that you can get to the Home screen.

Get help if you have one of these issues:

Make sure that your Mac supports your device

See the system requirements for iPhoneiPad, or iPod.

Check your USB connections

  1. Unplug other USB devices from your Mac and try again.
  2. Try a different USB port.
  3. Try a different USB cable. 

Learn more about using USB cables with your Mac.

Make sure that your device trusts the computer

You might get an alert if you haven't connected your iOS device to this computer before. Unlock your device and tap Trust. 

Learn more about the Trust This Computer alert.

Restart your device

Restart your iOS device or reset your iPod.

Restart your Mac

Turn your Mac off and back on.

Update your software

  1. Check for software updates on your Mac.
  2. Check for an iTunes update.

Check your security software

If you have security software installed, learn how to resolve issues between iTunes and your security software.

Get more help

If you still don't see your device in iTunes, contact Apple Support.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.

Last Modified:
Helpful?
30% of people found this helpful.

Additional Product Support Information

Start a Discussion

in Apple Support Communities
See all questions on this article See all questions I have asked
United States (English)