iCloud troubleshooting

This article discusses common troubleshooting steps for various issues that you might encounter when setting up or using iCloud.

Initial troubleshooting steps

  1. Check the Apple System Status page to make sure there are no outages or scheduled maintenances currently affecting iCloud.
  2. Update your computer or device to the latest software version. See iCloud system requirements for more information.
  3. Ensure that you are logged in to iCloud with your Apple ID on your iOS device, Mac, or PC:
    • iOS 10.3 or later:
      1. Tap Settings > [your name] > iCloud.
        • If you're using 10.2 or earlier, tap Settings > iCloud.
      2. Review the iCloud settings to make sure the account is set up properly.
    • OS X Lion 10.7.5 or later:
      1. Go to the Apple menu > System Preferences, and click iCloud.
      2. Verify that you are signed in. If necessary, click the Account Details button for more information.
    • Windows 8 or later:
      1. Move the pointer to the upper-right corner of the screen to show the Charms bar, click the Search charm, then click iCloud Control Panel on the left.
      2. Verify that you are signed in with the correct Apple ID.
    • In Windows 7 or Windows Vista:
      1. Choose Start Menu > All Programs > iCloud > iCloud.
      2. Verify that you are signed in with the correct Apple ID.

Additional troubleshooting steps

If the troubleshooting section above does not resolve your issue, try the steps below for what best describes your experience.

I don't see an option to set up iCloud on my iPhone, iPad, or iPod touch

Verify that you are currently running iOS 5 or later on your device. If not, install it on your device and try to set up iCloud again.

I get an “authentication failed” message when I try to sign in with my Apple ID during iCloud setup on my iPhone, iPad, or iPod touch.

Go to your Apple ID account page and try to sign in. If you can't sign in, follow the steps provided there to reset your Apple ID account password.

I get an “Unsupported Apple ID” error when I try to sign in to iCloud from my iPhone, iPad or iPod touch.

Depending on how you created your Apple ID, you might not be able to create an iCloud account with your current Apple ID. If your Apple ID works with the iTunes Store, App Store, Game Center, FaceTime, or other Apple services, your Apple ID should work for iCloud. Also, if you created your Apple ID while you applied for a job at jobs.apple.com, your Apple ID should work for iCloud. If you can't use your Apple ID with any Apple services, it might not be compatible with iCloud. Contact iCloud Support for assistance.

I can't sign in to iCloud on my Mac due to an authentication request.

Verify that your macOS user account has administrator privileges. If you're logged in to your computer as a standard user without administrator privileges, you may receive an authentication alert: “System Preferences is trying to modify the Directory Services configuration.” Enter the administrator's name and password to allow System Preferences to modify the configuration.

To log in as an administrator (OS X Lion 10.7.5 or later):

  1. From the Apple () menu, select Log Out Username.
  2. Click the Log out button.
  3. From the login screen, select an admin user to log in.

I can't sign in to iCloud on my Mac due to an alert stating that my email address has not been verified.

If you can't sign in due to the alert “Account not verified - Check your email for instructions for verifying your account:”

  1. Close and reopen iCloud preferences before attempting to sign in to iCloud again.
  2. If that does not resolve the issue, check your email folder and Junk folder for a verification email sent from Apple.
  3. If there is no verification email in your email folder or Junk folder, click the Resend Verification Email button in iCloud preferences.

I get an incorrect user name or password alert when attempting to sign in at iCloud.com, in iCloud preferences, in iCloud for Windows, or in a third-party app

  • Make sure that you're entering your entire Apple ID when you sign in (for example, if your Apple ID is username@me.com, make sure that you aren't trying to sign in with just “username”).
  • Verify that the Caps Lock key is not enabled. All passwords are case sensitive.
  • Make sure that you're using the correct iCloud-associated Apple ID and not a different Apple ID used for other services.
  • If you use your Apple ID to sign in to third-party apps, like Outlook with iCloud for Windows, make sure that you have two-factor authentication and sign in with an app-specific password. If you don’t have devices that can be updated to iOS 9 or OS X El Capitan, you can use two-step verification instead.
    You can see if you have two-factor authentication or two-step verification from your iOS device. Go to Settings > [your name] > Password & Security. You might need to enter your Apple ID password.
  • If needed, reset your Apple ID password.

If you use the same Apple ID for iCloud as you do for other Apple Services, (for example, Apple Online Store, iTunes Store, or Mac App Store), changing your Apple ID password also changes your password for the other Apple services. Make sure that you sign in to those services using your new password. Also, be sure to generate new app-specific passwords for any third-party apps that might use your Apple ID. For example, any mail services not provided by Apple that you use with iCloud email.

I received a “you have exceeded your provided storage amount” message.

Get help managing your iCloud storage.

After I sign in with my Apple ID, I'm prompted to enter additional information.

iCloud might require some additional information that is not currently associated with your Apple ID. When prompted, enter the required information to continue.

When I attempt to set up iCloud, I'm notified that iCloud is not available in my country or region.

iCloud isn't available in all countries or regions. If you're in a country or region where iCloud is available and you feel that you've received this message in error, contact Apple Support.

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