Get help connecting your iPhone, iPad, or iPod touch with your car stereo

You can connect your iOS device with a compatible car stereo using CarPlay, Bluetooth, or a USB cable. If you can't pair or connect your iOS device with your car stereo, or you don't hear audio playback, try these steps.

See the iPhone, iPad, or iPod touch user guide for important information about driving and navigating safely.

If you're using CarPlay

To use CarPlay, you need an iPhone 5 or later with iOS 7.1 or later. Some features (like turn-by-turn navigation) aren't available in all regions. Learn more about CarPlay.

  1. Check with the manufacturer to make sure that your car stereo works with CarPlay.
  2. On your iPhone, go to Settings > General > Siri and make sure that Siri is turned on.
  3. Restart your iPhone and your car. Depending on the car you have, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
  4. Connect your iPhone to a different CarPlay USB port (if you have one).
  5. Try a different Lightning cable. 
  6. Update your iPhone.
  7. Install any firmware updates for your CarPlay stereo.

If you're using Bluetooth

  1. Check your car stereo's user manual for steps about pairing with a Bluetooth device.
  2. On your iOS device, swipe up to open the Control Center, then tapBluetooth icontwice to turn Bluetooth off and back on.
  3. Restart your iOS device.
  4. On your iOS device, unpair your car stereo. On your car's display, unpair your iOS device and any other devices. Restart your car and your iOS device, then pair and connect again.
  5. Update your iOS device.
  6. Install any firmware updates for your car stereo.
  7. If you still can't connect, Contact Apple Support.

If you're using USB Playback

  1. Restart your iOS device and your car. 
  2. Connect your iOS device to a different stereo USB port (if you have one).
  3. Try a different USB cable.
  4. Update your iOS device.
  5. Install any firmware updates for your car stereo.
  6. Try playing audio from a different app. If you can't play audio from a specific third-party app, contact the app developer for help. If you can't play audio from an Apple app, Contact Apple Support.

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