If you can't pair or connect your iPhone, iPad or iPod touch to your car stereo

You can connect your iOS device with a compatible car stereo using Bluetooth, a USB cable, or CarPlay. If you can't pair or connect your iOS device with your car stereo, or you don't hear audio playback, learn what to do.

If you connect using Bluetooth

  1. Restart your iOS device.
  2. Go to Settings > Bluetooth, and turn off Bluetooth. Wait for 5 seconds, then turn Bluetooth back on.
  3. Check your car stereo's user manual for how to pair with a Bluetooth device. Most cars require a phone setup on the car display. 
  4. If you've connected multiple phones to your car stereo, try renaming your iOS device: Go to Settings > General > About > Name, and type a new name. Then try connecting again.
  5. Update your iOS device.
  6. Install any firmware updates for your car stereo.
  7. If you still can't connect, contact Apple Support.

If you connect using USB

  1. Restart your iOS device and your car.
  2. Make sure that your iPhone is unlocked and on the Home screen.
  3. Connect your iOS device to a different stereo USB port (if you have one).
  4. Check your charging port for any debris or damage. Make sure that your charging cable is inserted fully into the port.
  5. Try a different Lightning to USB cable.
  6. Update your iOS device.
  7. Install any firmware updates for your car stereo.
  8. Try playing audio from a different app. If you can't play audio from a third-party app, contact the app developer for help. If you can't play audio from an Apple app, contact Apple Support.

If you connect using CarPlay

Many newer model cars support CarPlay, which provides a safer way to use your iPhone in the car. Some features, like turn-by-turn navigation, aren't available in all regions. Learn more about how to set up and use CarPlay.

If your car supports CarPlay using your Lightning to USB cable, plug your iPhone into the USB port of your car. The USB port might be labeled with a CarPlay icon or a smartphone icon.

If your car supports wireless CarPlay, press and hold the Voice Control button on your steering wheel to set up CarPlay. Or make sure that your car is in wireless or Bluetooth pairing mode. Then on your iPhone, go to Settings > General > CarPlay > Available Cars and select your car. See your car's owner's guide for more information.

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Published Date: Thu May 24 15:27:18 GMT 2018