Get help resolving printer issues on your Mac

Follow these steps if you need help getting your printer to work with your Mac.

If your Mac doesn't see your printer or have the software for it

These steps may help if you tried to print from your Mac, but your printer doesn't appear in the Printer pop-up menu, or your Mac displays a message that software for your printer isn't available.

  1. First make sure that your printer is ready to print. Check it for paper and other supplies, and resolve any error lights or error messages. Check the printer’s documentation or contact the manufacturer if you need help with an error.
    Your Mac downloads software for your printer automatically, so it's usually unnecessary to install software from the printer manufacturer.
  2. If your printer is connected to the USB port of your Mac, disconnect the printer.
  3. Check for updates to make sure that your Mac has the latest information about the printer.
  4. If your printer isn't connected to your wired network, Wi-Fi network, or Mac, reconnect it now.
  5. Open an item that you want to print, then choose Print from the File menu. 
  6. Choose your printer from the Printer pop-up menu, which lists nearby printers. You may need to wait a moment for the printer to appear in the menu. If your printer doesn't appear, choose Add Printer from the same menu. A new window opens:

Add Printer window

The icons in this window offer several ways to add a printer:

  • Default: Choose Default to display the list of nearby printers. You can use the search field at the top of the window to narrow your search.
  • IP: Choose IP if your printer is connected to your network and you know the printer's IP address or host name. If you don't have this information, ask your network administrator or check your printer's documentation.
  • Windows: Choose Windows if your printer is connected to a PC using printer sharing, or is connected to your network using the Windows SMB/CIFS protocol. You may first need to set up File Sharing to connect to the networked Windows resources.

If you still can't see your printer or successfully add it, contact the printer manufacturer for support.

If you have some other printing issue

These steps may resolve printing issues that have no other clear cause.

  1. Open the Printers & Scanners pane of System Preferences, then select your printer and click the minus (-) button to remove it from the list.
  2. Follow the steps in the previous section to add your printer.
  3. If the issue persists, reset the printing system, then follow the steps in the previous section once more.

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