If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch

If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch, restart your device. If you still see the screen, you might need to reinstall iOS.

     connect to iTunes screen

To restart your device, press and hold the Sleep/Wake and Home buttons at the same time until you see the Apple logo.

If you still see the Connect to iTunes screen after you restart, you need to reinstall iOS:

  1. Connect your device to your computer using the cable that came with your device. You should see this message: "The software on [your device name] needs to be restored to factory settings or updated."
  2. Click Update to reinstall iOS. Your personal data is preserved.

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