Get help with the camera on your iPhone, iPad, or iPod touch

Learn how to make the most of your Camera app, keep your shots in focus, find your Camera app when it's missing from your Home screen, and more.

You love to take photos and videos on your iPhone, iPad, or iPod touch. That's why you always have your device close by and your Camera app ready to go. Here are some tips to help you make the most of your Camera app and the photos that you take:

Need more help with your Camera app? Give these steps a try.

You see a closed lens or black screen

If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping  . If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.

Your photos are blurred or out of focus

If your photos are blurred, out of focus, or have dark spots, try these steps:

  1. Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
  2. With iPhone 7, iPhone 7 Plus, iPhone 6s Plus, and iPhone 6 Plus, a metallic case or magnetic lens could interfere with optical image stabilization. Try taking a picture without it, then compare the quality.
  3. To focus on a certain object or person, tap that object or person on the preview screen. You’ll see the screen pulse, or briefly go in and out of focus, as the camera adjusts. In photo mode, try to stay steady when you adjust the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.

If you still have issues with the focus on your camera, contact Apple Support.

Your flash isn't working

Use Control Center to test the LED flash. Turn the flashlight off and on. If the LED flash doesn't work as a flashlight, contact Apple Support.

If the flash isn’t working, or it goes off every time you take a photo, check your flash settings. Tap   in the upper left of the screen to choose a different setting.

If you take extended video with the flash on, or you’re using the device in a very warm environment, you might see a message that says the flash is disabled. The message remains until your device cools down.

You don't see the Camera app

You should see the Camera app on your Home screen. If it's not on your Home screen, you can search for it or check your Settings to see if it's blocked

Use Spotlight search

  1. Drag down from the middle of the Home screen.
  2. Enter "camera."
  3. Tap the Camera app.

Check your settings

  1. Go to Settings.
  2. Tap General > Restrictions.
  3. Look under Allow and make sure that Camera is on.

If you still need help

If you still can't take a photo, your photos don't look right, or you need help with something else, contact Apple Support.

Learn more

Published Date: