However, our system has limitations that might affect the accuracy of our records and the coverage and device information you see. We’ll help you keep your coverage records up to date and find your best service options to get the product support you need.
Update your records
The estimated expiration date of your Telephone Technical Support, limited warranty, or AppleCare plan is calculated from the date you buy your Apple device. We base your date of purchase on the service coverage information listed in our system.
Your records in the service coverage system is based on the information we have available. If you want to update your purchase or plan information, we’re here to help.
- If the information isn’t correct, you can update your product information or AppleCare plan online.
- If an AppleCare plan you bought doesn't appear in your account, we’ll help you find where it’s listed.
You might not see information and coverage plans you recently submitted.
Apple products and consumer law rights
Our limited warranty, the service coverage described in the service coverage system, and benefits from the AppleCare Protection Plan or AppleCare+ might not reflect all of your rights and remedies. They are in addition to rights provided by consumer protection laws or regulations that cover your purchase. Based on where you live or buy your Apple device, more coverage might be available to you.
For example, customers in California and other states might have the right to an extended warranty period for the number of whole days that the product has been out of your hands for warranty repairs. To calculate the number of days that the warranty period is extended, we might need you to submit the original sales receipt of your product and repair service documentation.
If you believe you have a valid consumer law claim, contact us.
The service coverage system may not be used for any purpose that is unlawful or prohibited, or to solicit the performance of any illegal activity or other activity that infringes the rights of Apple or others.
Coverage of your product
We offer some programs that might extend our coverage of your Apple product. To learn more, see our Exchange and Repair Extension Programs.You can also learn more about these device support opportunities:
Find your service options
When your products need service past the coverage date, we offer different service options, including carry-in, mail-in, and do-it-yourself parts service. Availability depends on the product and the country where you request service.