If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

If iTunes can’t communicate with Apple's software update server, you might see one of these messages.

  • Error 17
  • Error 1639
  • Errors 3000-3020
  • Error 3194
  • Errors 3100-3999
  • This device isn't eligible for the requested build

If you see one of these messages and need help updating or restoring your iOS device, install the latest version of iTunes and try to update or restore again. If you need more help, follow the steps below.

Check your hosts file

After you update iTunes to the latest version, check the hosts file to make sure your computer can contact the update server.

Windows

If you’re using a Windows computer, follow the steps from the Microsoft support site. Resetting the hosts file affects software services that rely on hosts file redirects. If you're using Windows on a business computer, consult your IT department to be sure applications work correctly after you reset your hosts file.

Mac

If you're using a Mac, follow these steps:

1. In the Finder, choose Applications > Utilities.

2. Open Terminal.

3. Type this command and press Return:

sudo nano /private/etc/hosts

4. Enter the password you use to sign in to your computer and press Return. You won't see text appear in the Terminal window when you type your password. 

5. Terminal displays the hosts file. If you don't see a window similar to the one below, make sure you're using a nonblank administrator password.

6. Navigate using the arrow keys and look for an entry containing “gs.apple.com”.

If you don't see any entry containing gs.apple.com, then the hosts file isn't related to the issue. Close the Terminal and move on to the next section of this article, "Address TCP/IP filtering, firewall, or security software."

7. Add the # symbol and a space ("# ") to the beginning of the gs.apple.com entry.

8. Press Control-O to save the file.

9. Press Return when asked for the filename.

10. Press Control-X to exit the editor.

11. Restart your Mac.

After your computer is finished restarting, try to update or restore your iOS device again.

Address TCP/IP filtering, firewall, or security software

If you have TCP/IP filtering, firewall, or security software installed on your computer, try these steps.

  1. Configure or temporarily uninstall your security software.
  2. Be sure you have a working Internet connection. Try visiting www.apple.com or contact your Internet service provider for more help.
  3. Bypass your Internet router. Some routers might block iTunes from accessing the update server. If you're using a router that isn't manufactured by Apple, try the following:
  • Disconnect from your wired or wireless router and use an Ethernet cable to connect your computer directly to your modem.
  • Restart your computer and modem. Contact your Internet service provider for instructions on using your modem.

After you confirm your Internet connection is working, try to update or restore your iOS device again.

Restore or update from another computer

Try to restore or update on another computer with a different Internet connection. This helps to make sure there aren't issues with your computer that might stop iTunes from communicating with the update server.

Errors 1639, 3000-3020, and 3100-3999 (with the exception of 3194) are sometimes caused by your network settings. If your computer uses a managed network, refer to your network administrator. Proxies, firewalls, and other network security measures can cause these errors. If necessary, find a different network connection to restore the device. For example, if you're restoring at work, try to restore at home or on a friend's computer and network.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.

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