Can't connect to the iTunes Store

Learn what to do if you can't connect to the iTunes store on your computer or your iPhone, iPad, or iPod touch.

Follow the steps below if you can't access the iTunes Store on your computer or iOS device, or you see one of the messages below:

  • "Cannot connect to the iTunes Store. An unknown error has occurred."
  • "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
  • "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."

Learn what to do if you have a different issue, such as you see a different message or can't buy something from the iTunes Store.

Before you begin

  1. Make sure that you can access the Internet on your computer or device.
  2. Make sure that your computer meets the iTunes minimum system requirements.
  3. Make sure that your operating system is up to date:
    Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.
    Windows: Go to Microsoft's Windows Update webpage.

Fix issues on your iOS device

If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

  1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time.
    Time Zone might list another city in your time zone.
  2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update or connect your iOS device to iTunes and click Check for Update on your device's Summary page.
  3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular.
    If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
  4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
  5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
  6. Reset (turn off and then on again) your Wi-Fi router.

If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

Fix issues on your computer

Mac

If you can't connect to the iTunes Store on your Mac, a software conflict or your Internet service provider (ISP) might be blocking your access. The steps below might help you fix the issue.

If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

Windows

If you haven't been able to connect to the iTunes Store for more than a day, a software or Internet service provider (ISP) configuration issue might be blocking your access. Find out which ports and servers need to be allowed for iTunes Store access, then try the steps below.

If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

The hosts file might also be the cause of the issue. Learn how to reset the hosts file back to default and how to use a FixIt to have Windows reset the hosts defaults for you.
Some workplaces might put internal resources in the hosts file that block the iTunes Store. The FixIt doesn't work for Windows 8.

To create a copy of your hosts file and replace it with an empty hosts file, follow the steps below:

  1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
  2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
  3. Drag the original hosts file to your desktop.
  4. Right-click the duplicate file and choose Open. If you're prompted to choose the program you want to use to open the file, double-click Notepad.
  5. When Notepad opens, choose Edit > Select All.
  6. Choose Edit > Delete.
  7. Choose File > Save.
  8. Close Notepad.
  9. Right-click the duplicate file, and choose Rename from the pop-up menu.
  10. Type hosts, and then press Enter.
  11. Restart your computer.
  12. Try to connect to the iTunes Store.

If you still can't connect to the iTunes Store, your security software or firewall might be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

Learn more

If the steps above didn't resolve your issue, and you see a specific error message, make sure that it isn't listed as a possible iTunes Store error.

If there's still an issue, get more help.

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