If you can’t connect to the iTunes Store

If you can't connect to the iTunes Store on your iPhone, iPad, iPod touch, Apple TV, Mac or PC, check your settings and network connections.

If you have issues connecting to the iTunes Store, you might see one of these alert messages:

  • "Cannot connect to the iTunes Store. An unknown error has occurred."
  • "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
  • "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."
  • "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.”

To learn more about these alerts, choose your device:

Fix the issue on your iPhone, iPad, or iPod touch

If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, make sure:

  1. That your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
  2. That your iOS software is up to date. To check for updates, tap Settings > General > Software Update. You can also connect your iPhone, iPad, or iPod touch to iTunes and click Check for Update on your device's Summary page.
  3. To check that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
  4. That you have an active Internet connection. For help with your connection, check your device's user guide.
  5. To see if other devices, like portable computers, can connect to the Wi-Fi network and access the Internet.
  6. To reset your Wi-Fi router by turning it off and then on again.

If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

Fix the issue on your Mac or PC

If you can't connect to the iTunes Store on your computer, these steps might help you fix the issue.

On your Mac

  1. Make sure that you can access the Internet on your computer.
  2. See if your computer meets the iTunes minimum system requirements.
  3. Check that your operating system is up to date.
    From the menu bar at the top of your screen, choose Apple () > Software Update. If you don't see Software Update, choose Apple > App Store and click the Updates tab in the App Store window.
  4. Make sure that you have the latest versions of iTunes and Safari.
  5. If you have a firewall, your settings might not let you connect to the iTunes Store. Learn how to set up your firewall.
  6. Connection issues are sometimes caused by keychain issues. To reset your keychain, use Keychain First Aid.
  7. Contact your Internet service provider, and make sure that these ports and servers are turned on for your network.

If there's still an issue, get more help.

On your PC

If you can't connect to the iTunes Store for more than a day, find out the required ports and servers:

  1. Make sure that you can access the Internet on your computer.
  2. See if your computer meets the iTunes minimum system requirements.
  3. Check that your operating system is up to date.
  4. Make sure that you have the latest version of iTunes.
  5. The iTunes Store might appear empty and only displays the words iTunes Store. In this case, fix conflicts between software that monitors Internet traffic and Apple software.
  6. You might need to set up Windows Firewall to let iTunes access the iTunes Store.
  7. Disable any proxies built-in to Windows. You should avoid proxies because they can cause issues.
  8. Contact your Internet service provider and make sure that these ports and servers are turned on for your network.

If there's still an issue, your hosts file might be the cause. For example, some workplaces might put internal resources in the hosts file that block the iTunes Store. Learn how to reset the hosts file back to default.

To create a copy of your hosts file and replace it with an empty hosts file, follow these steps:

  1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
  2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
  3. Drag the original hosts file to your desktop.
  4. Control-click or right-click the duplicate file and choose Open from the pop-up menu. If you're asked to choose the program you want to use to open the file, double-click Notepad.
  5. When Notepad opens, choose Edit > Select All.
  6. Choose Edit > Delete.
  7. Choose File > Save.
  8. Close Notepad.
  9. Control-click or right-click the duplicate file, and choose Rename from the pop-up menu.
  10. Type hosts, then press Enter.
  11. Restart your computer.
  12. Try to connect to the iTunes Store.

If you still can't connect, your security software or firewall might not let iTunes communicate with the Internet. Learn how to fix security software issues.

If there's still an issue, get more help.

Fix the issue on your Apple TV

If you can't connect to the iTunes Store on your Apple TV (4th generation):

  1. Make sure that your date and time are correct. Go to Settings > General > Date and Time.
  2. Check to see if your Apple TV software is up to date. To check for updates, select Settings > System > Software Updates > Update Software.
  3. Make sure that you have an active network connection. Go to Settings > Network.
  4. Check to see if other devices, such as computers or tablets, can connect to Wi-Fi and access the Internet.
  5. Reset your Wi-Fi router by turning it off and then on again.

Learn more

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