If you can’t connect to the iTunes Store

If you can't connect to the iTunes Store on your iPhone, iPad or iPod touch or computer, check your iOS settings and Wi-Fi, Internet, and network connections.

If you can’t connect to the iTunes Store, you might see one of these alert messages:

  • "Cannot connect to the iTunes Store. An unknown error has occurred."
  • "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
  • "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."
  • "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.”

Before you begin

  1. Make sure that you can access the Internet on your computer or device.
  2. Make sure that your computer meets the iTunes minimum system requirements.
  3. Make sure that your operating system is up to date.
    Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.
    Windows: Go to Microsoft's Windows Update webpage.

On your iPhone, iPad, or iPod touch

If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

  1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
  2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
  3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
  4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
  5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
  6. Reset your Wi-Fi router by turning it off and then on again.

If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

On your Mac or PC

If you can't connect to the iTunes Store on your computer, a software conflict or your Internet service provider (ISP) might be blocking your access. The steps below might help you fix the issue.

Mac

If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

Windows

If you haven't been able to connect to the iTunes Store for more than a day, find out which ports and servers need to be allowed for iTunes Store access, then try the steps below.

If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

The hosts file might also be the cause of the issue. Learn how to reset the hosts file back to default and how to use a FixIt to have Windows reset the hosts defaults for you. Some workplaces might put internal resources in the hosts file that block the iTunes Store. The FixIt doesn't work for Windows 8.

To create a copy of your hosts file and replace it with an empty hosts file, follow the steps below:

  1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
  2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
  3. Drag the original hosts file to your desktop.
  4. Right-click the duplicate file and choose Open. If you're prompted to choose the program you want to use to open the file, double-click Notepad.
  5. When Notepad opens, choose Edit > Select All.
  6. Choose Edit > Delete.
  7. Choose File > Save.
  8. Close Notepad.
  9. Right-click the duplicate file, and choose Rename from the pop-up menu.
  10. Type hosts, and then press Enter.
  11. Restart your computer.
  12. Try to connect to the iTunes Store.

If you still can't connect to the iTunes Store, your security software or firewall might be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

Learn more

If the steps above didn't resolve your issue, and you see a specific error message, make sure that it isn't listed as a possible iTunes Store error.

If there's still an issue, get more help.

Learn how to find your Apple ID.

Learn what to do if you forgot your Apple ID password.

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