If the Remote app won’t connect to iTunes or your Apple TV

Try these steps if the Remote app for your iPhone, iPad, or iPod touch can't connect to your iTunes library or Apple TV.

Before you begin

If you haven't already, try these steps to connect the Remote app and check the system requirements

If the Remote app still won't connect to your iTunes library or Apple TV, or if it's never connected, try the steps below. After each step, see if the app can connect.

Check for software updates

On your iOS device, update to the latest version of iOS and the latest version of Remote.

On your computer, update to the latest version of iTunes.

 

Turn on Home Sharing

Make sure that you turned on Home Sharing for the device that you want to use with Remote. If asked, sign in with the same Apple ID that you use on your iOS device.

Apple TV (4th generation): Go to Settings > Accounts > Home Sharing. 

Apple TV (2nd or 3rd generation): Go to Settings > Computers. 

Mac or PC: Open iTunes, click File > Home Sharing > Turn on Home Sharing.

 

Open iTunes on your computer

If you need help connecting to iTunes, use this step. To connect to your Apple TV, skip to the next step. Make sure that your computer is on and awake and that iTunes is open. If iTunes is already open, quit and open it again. 

iTunes must be open on your computer for Remote to connect with your iTunes library. 

 

Connect your devices to the same Wi-Fi network

Your iPhone, iPad, or iPod touch needs to be on the same home or local network as your iTunes library or Apple TV.

If you have more than one Wi-Fi network, connect your iOS device to the same network as your computer or Apple TV.

 

Restart your router

Check your router’s user guide for steps. You might need to disconnect the power cord for ten seconds or more.

 

Check your firewall settings

If you have a firewall on your router or computer, see if it's blocking communication between Remote and iTunes or your Apple TV. The Remote app uses TCP port 3689 and UDP port 5353 to communicate with iTunes and Apple TV.

On your Mac, make sure that the firewall isn’t set to "Allow only essential services." You don't need to edit the port addresses.

On Windows, allow iTunes to communicate through the firewall

If you use other firewall software or hardware, check its user guide for how to open TCP port 3689 and UDP port 5353.

 

If you have an Apple TV (4th generation)

Remote app is designed to provide simple navigation, text input, and control with Apple TV (4th generation) and tvOS 9.1 or later. Features such as Siri, volume control, or using the accelerometer or gyroscope for game play are only made possible with the Siri Remote or Apple TV Remote.* With some third-party apps, the keyboard in the Remote app might not be available.

*Apple TV (4th generation) ships with the same remote everywhere. In countries and regions that support Siri, the remote is called Siri Remote. Elsewhere, it’s called Apple TV Remote. Siri works on either remote as long as your Apple TV (4th generation) is set up with a language and country that supports Siri.

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