Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

A factory restore erases the information and settings on your iPhone, iPad, or iPod and installs the latest iOS or iPod software. 

In some cases, you might need a different article. Here’s a list of solutions for those cases.

  • For a frozen device or one that won't power on, get help.
  • If you don't know your passcode or your device is disabled, learn what to do.
  • If you can't access a Mac or PC and your iOS device is functional, get help.

Otherwise, follow the steps in this article.

Get your device ready

  1. Check that you have the latest version of iTunes on your Mac or PC.
  2. If you want to save the information on your device, make a backup.
  3. Go to Settings > iCloud. Turn off Find My iPhone.

Restore your device to factory settings

  1. Open iTunes on your Mac or PC.
  2. Connect your iPhone, iPad, or iPod to your computer with the cable that came with your device.
  3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  4. Select your iPhone, iPad, or iPod when it appears in iTunes.
  5. In the Summary panel, click Restore [device].
    In the summary panel in iTunes, click Restore iPhone
  6. Click Restore again to confirm. Then iTunes erases your device and installs the latest iOS or iPod software.
    In iTunes, click Restore again to confirm.
  7. After your device restores to factory settings, it restarts. Now you can set it up as new.

Get more help

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