If you see an error when you update or restore your iPhone, iPad, or iPod

When you use iTunes to update or restore your device and you see an error code or alert, learn what to do.

Update iTunes

Get the latest version of iTunes for your computer, which might require OS X Mavericks 10.9.5 or later or Windows 7 or later.

iTunes on Mac

Update your computer

Install updates for your Mac. If you have a PC, get updates from Microsoft.

Update your Mac.

Plug directly into your computer

Plug your iOS device directly into your computer's USB port (not into an attached keyboard or USB hub).

A lightning to USB cable


Turn off your computer and your device. Then turn them on again.

Turn off your device and computer.

Check your computer’s security software

You might need to update, change, or uninstall software that’s causing an issue.

Check security software

Try again

Update or restore your device again.

Update or restore

Get more help

If you tried these steps and saw the error again, follow the steps for your error code.

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