If you see an error when you update or restore your iPhone, iPad, or iPod

When you use iTunes to update or restore your iPhone, iPad, or iPod, you might see an error code or alert. You can fix most update and restore errors with these steps.

Update iTunes

Get the latest version of iTunes for your computer.

Update your computer

Install updates for your Mac. If you have a PC, get updates from Microsoft.

Check your computer’s security software

You might need to update, change, or uninstall software that’s causing an issue.


Unplug extra USB devices

Keep only your device, keyboard, and mouse plugged in to your computer.


Turn off your computer and your device. Then turn them on again.

Try again

Update or restore your device again.

Get more help

If you tried these steps and get the error again, follow the steps for your error code.

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