Get help with third-party apps on your Apple TV

For help with a third-party content provider on your Apple TV, follow these steps. 

Get help with audio or picture quality

Find out what to do when audio or video content on your Apple TV stops playing, or looks or sounds incorrect.

Check your Internet connection

Make sure that your Apple TV has an Internet connection through Wi-Fi or Ethernet. If you're connected but content still won't stream properly, the Internet connection might be too slow or blocked

Force close the app or restart your Apple TV

If you have an Apple TV (4th generation), double press the Home button and swipe left or right to find the app with the issue. Swipe up on the app to close it and press Menu to return to the Home screen. Then reopen the app.

If you still need help or if you have an Apple TV (2nd or 3rd generation), restart your Apple TV.

Check for software updates

  • Apple TV (4th generation): Install any available updates in Settings > System > Software Updates > Update Software. 
  • Apple TV (2nd or 3rd generation): Install any available updates in Settings > General > Software Update.

Sign out and back in to the app

Some apps require subscriptions or activation. If you're a subscriber and you already activated the app, sign out and sign back in. If you can't activate the app or you don’t remember your sign-in information, follow steps in the app to get help or contact the app provider.

Contact the content provider

If you still need help, contact the app developer or content provider. You can usually open the app to find contact information, like the company's web address, or search for the company online. If you have an Apple TV (4th generation), look for the app's page in the App Store and you will usually see the company name at the top and the URL at the bottom.

Delete the app and re-download it

If you have an Apple TV (4th generation), delete the app:* Navigate to the app on the Home screen, then press and hold the Touch surface until the app jiggles. Press Play , then select Delete. Next, download the app from the App Store again and see if you still need help. 

*If you delete an app, its data will also be deleted. You can download apps again that you purchased in the App Store, but the data might not be recoverable.

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