If some iCloud Data isn’t syncing when a student sets up a new device
Students may be prompted for an old passcode for a previous device to finish syncing iCloud data on a new device.
This article is intended to help teachers and system administrators help students set up new devices.
The end-to-end encrypted data in iCloud includes saved passwords, Safari bookmarks and history, Messages in iCloud, Maps history, and Memoji. Learn more about iCloud data security and how iCloud protects data.
Students can follow the steps below to finish syncing iCloud data on their new devices.
Sync your iCloud data
If your current passcode is different from your previous passcode, enter the passcode for your previous device to continue with Setup Assistant and sync your iCloud data.
If you forgot the passcode for your previous device, you may tap Try Again Later to complete Setup Assistant and go to the Home Screen. However, your iCloud data will not be completely synced until you go to Settings to finish the process.
In Settings, tap the "Some iCloud Data Isn't Syncing" message under your Managed Apple ID account. Then, tap "Resume Data Sync" and proceed with one of the following options.
If you remember the passcode for your previous device
If the passcode for your current device is different from your previous device, enter the passcode for current device, then enter the passcode for your previous device.
If you remember the passcode for a different previous device
If you can't remember the passcode for your previous device, then you can use a passcode for another previous device by following these steps:
Enter the passcode for your current device.
Tap “Don’t know [device] Passcode?“
Choose a device from the list.
Enter the passcode for that device.
If you don't remember any of your previous passcodes
If you are still unable to remember your passcodes, you'll need to delete your end-to-end encrypted data stored in iCloud to continue using iCloud on the device. Data that will be erased includes saved passwords, Safari bookmarks and history, Messages in iCloud, Maps history, and Memoji, but doesn't include iCloud Drive and other data categories. Learn more about iCloud data security and using Managed Apple IDs in Apple School Manager.
To continue with deleting your iCloud data, follow these steps:
Enter the passcode for your current device.
Tap “Don’t know [device] Passcode?“
Tap “Forgot all passcodes?“
Tap More Information.
Tap Delete iCloud Data.
Tap Permanently Delete Data.
