Use Express Replacement Service for your Beats products

With Express Replacement Service, you get a kit that has your replacement Beats earbuds or headphones and everything that you need to send back your original product.

About Express Replacement Service

• With Express Replacement Service, Apple sends you replacement Beats earbuds or headphones first — so you don't have to wait for a repair.

• After you get your replacement product, use the same box to send back your original Beats product right away. Apple must receive your original product within ten days after your replacement was shipped.

• Your replacement product is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.

Find the shipping date of your replacement Beats product

Before you return your original Beats product

Remove your Beats product from your Apple Account: In the Find My app, select the Devices tab > your Beats product, then swipe up and tap Remove this Device. Tap Remove to confirm.

Pack your Beats product

When you pack your Beats product, don’t include anything else in the box — like wing tips, ear tips, charging cables, or other accessories. If you do, they won’t be returned to you.

Beats headphones or earbuds and charging case

1. If you're sending earbuds, place them into the charging case.

2. Place your Beats product in the white fiber bag.

3. In the shipping box, open the cardboard insert, then place the bagged product in the base of the box and close the insert. Don't place your Beats product in the box without opening the insert.

4. Close the shipping box and seal it with the provided tape. Make sure that the battery sticker is pasted flat on the box and isn’t covered by tape or a shipping label.

Beats Pill

1. If there's a bag provided, place your Beats Pill in the bag before placing it in the box.

2. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.

Ship your original Beats product to Apple

1. Find the name of the courier on the provided return shipping label.

2. Visit the courier’s website to schedule a pickup or find a drop-off location.

Make sure to get a receipt to confirm that you have returned your original Beats product.