iPhone 12 and later: Troubleshooting Quick Checks

Troubleshooting quick checks for all issues

1. Ensure that a protective film, case, glove, or stylus aren’t causing interference. Touch the screen with your finger pads, not your fingernails.

2. Clean the display with a soft, slightly damp, lint-free cloth.

   • Important: Unplug all cables and turn off the iPhone first. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in openings, and don't submerge the iPhone in any cleaning agents. Don't use compressed air.

3. Use a compatible charging cable to plug the iPhone into a power adapter that’s connected to an electrical outlet. Don’t use a computer port or wireless charging. Charge the iPhone for at least 10 minutes. Wait until an image appears on the screen or 10 minutes have elapsed.

   • Note: The iPhone may have entered a deep discharge state that requires 20 to 30 minutes of charging to turn on. The charging icon should be visible after two minutes of charging.

4. Restart the iPhone. If the iPhone doesn’t restart, try to force restart the iPhone.

More resources

General

• Identify your iPhone model

Power and Startup

• If your iPhone won’t turn on or is frozen

• If your iPhone is stuck on the Apple logo

Wi-Fi and Bluetooth

• Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Restore

Note: Following these procedures may result in data loss.

• Restore your iPhone, iPad, or iPod to factory settings

• If you can’t update or restore your iPhone or iPod touch

• If you see an error when you update or restore your iPhone, iPad, or iPod

• If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch

• iOS update and restore errors