Learn how to send your Beats Studio Buds and charging case to Apple for repair from Europe

Here's how to send your Beats Studio Buds and charging case to Apple for service.

Need a different country or region?

• The United States and Canada

• Asia-Pacific

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Pack your earbuds and charging case

1. Put each of your Beats Studio earbuds into a separate small plastic bag and fold down the flaps to seal the bags. Don't include any accessories with your earbuds (such as your eartips or charging cable). If you include extra items in the box, we won't be able to return them to you.

   

2. Place each of your bagged earbuds into one of the smaller holes in the product tray.

   

3. Place your charging case into the large plastic bag and fold down the flap to seal it.

   

4. Place your bagged charging case into the large hole in the product tray.

   

5. Close the lid of the box.

   

6. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

   

Ship your earbuds and charging case to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Use your serviced earbuds and charging case

Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

Set up your Beats Studio Buds and charging case.