Intro to Apple Platform Support
Whether you support 10 or 10,000 Apple devices in your organization, you can use the foundational knowledge, skills, and tools in this guide to address and resolve issues quickly and efficiently.
Apple Platform Support is organized into the following areas:
Systematic troubleshooting: Learn systematic troubleshooting and evaluation techniques, including how to investigate, isolate, and understand an issue so you can provide users with options for resolution.
Device management: Identify how device management works, including enrollment and configuration profiles, supervision, payloads, and restrictions. Recognize when a device’s setup options are configured by device management and how profile removal affects device access to organizational data and services.
Security and privacy: Help users understand your organization’s device security and privacy policies and how device management enforces them, and support Mac protections such as FileVault, Firewall, and user accounts.
Apple Accounts, iCloud, and Continuity: Understand the distinction between Managed Apple Accounts and unmanaged (personal) Apple Accounts, and how a Managed Apple Account impacts a user’s devices, app behaviors, settings, and privileges, including access to services. Learn how iCloud and Continuity work with Apple Accounts.
Device setup: Set up and configure iPhone, iPad, and Mac, and recognize and resolve issues that arise during Setup Assistant.
Network configuration and connectivity: Configure network settings and test and troubleshoot network connections.
Apps, content, and backups: Manage apps and content, device storage, content sharing, and device backups.
System updates, recovery, and diagnostics: Install software updates, and recover, revive, and restore devices. Use diagnostics and tools to research system issues.
Accessibility: Accessibility features help a wide range of people interact with their devices. Configure Accessibility features for your organization’s users.
Additional resources: Learn about additional support resources for your organization’s devices.