Set up email for users in Apple Business
Overview
In Apple Business, you can set up an email service with your domain or, if available, buy it from Cloudflare. After you set it up, users you specify can use this email domain to send and receive email. You can also use Branded Mail so your organization’s logo appears in email.
Note: You can set up one email domain per organization.
After email is set up, users can take advantage of calendar and directory services. Make sure to turn on calendar access. See Manage iCloud features and app access.
Calendar: Users can create calendar events and add other users and user groups in the same domain. They can also delegate a calendar with another user. Users can find out more about using the Calendar apps:
iCloud User Guide: Set up iCloud for Calendar on all your devices
iPhone User Guide: Set up multiple calendars on iPhone
iPad User Guide: Set up multiple calendars on iPad
Mac: Calendar User Guide
Directory: Users can use the Directory section of the Apple Business app to locate contact information for users and user groups in their organization.
Requirements
If you purchased a domain from Cloudflare or if your DNS hosting provider supports the transfer of records (for example, GoDaddy), you don’t need to verify the domain manually. If your DNS hosting provider doesn’t support the transfer of records, you need to do the following:
Verify your organization owns the domain. See Add and verify a domain.
Contact your DNS administrator so they can add these records to your DNS server:
Two Mail Exchange (MX) records: This sets up an initial and a backup mail service for your domain.
One Canonical Name (CNAME) record: This record allows one domain to be associated with another domain.
One Text (TXT) record: This record is configured to add a Sender Policy Framework (SPF) value, which lets your mail service approve sending mail from this domain.
Email naming configuration
You need to decide how you want the email addresses to look:
[FirstName]-[LastName], elana-landot@melardclothing.com
[FirstName][LastName], elanalandot@melardclothing.com
[FirstName], elana@melardclothing.com
Custom (For example, [FirstInitial][LastInitial]), el@melardclothing.com
Set up your email service
In Apple Business, sign in with a user whose role has permissions to purchase Apple Business subscriptions.
To view roles and permissions, see Intro to roles and permissions.
Select Get Started.
Choose one of the following:
Add a business domain
Buy new domain with Cloudflare
Select Next, then do one of the following:
If you’re using a domain you own, see Set up a domain for email.
If you’re buying a domain from Cloudflare, see Set up a Cloudflare domain for email.
Set up a domain for email
Choose a domain from the list or choose Add a new domain and enter one you already own.
Note: If the domain is already set up for email with another provider, you’ll be guided through how to move it. Complete the task Migrate an email service from another provider.
Select Next.
Choose a default email template or create a custom email template for all users, then select Next.
Choose one of the following:
If your DNS hosting provider (for example, GoDaddy) supports it, select Sign in to [name-of-DNS-hosting-provider], follow the steps to automatically add the records to Apple Business, then select Done.
Select View manual setup instructions.
Copy the first of five values to your Clipboard, then do one of the following:
If you’re sending this to your DNS administrator, copy the rest of the values and let the DNS administrator know what they’re for.
If you’re using one of the following services, see their documentation for pasting records into a DNS server:
Company
Record type
URL
Google
MX
Google
CNAME
Google
TXT
Microsoft Entra ID
MX
Microsoft Entra ID
CNAME
Microsoft Entra ID
TXT
NameCheap
MX
NameCheap
CNAME
NameCheap
TXT
Network Solutions
MX, CNAME, TXT
Shopify
MX
Shopify
CNAME
Connect a third-party domain to Shopify for your customer account pages
Shopify
TXT
Wait for at least 15 minutes, then select Check Records.
Depending on the company, it may take up to 48 hours for all zone records to be verified.
Set up a Cloudflare domain for email
Enter a domain you want use, then select Search.
If domains are available, choose the one you want, then select Next.
Select Continue to Cloudflare to complete the purchase.
After the purchase is successful, select Next.
Choose a default email template or create a custom email template for all users, then select Next.
You can manually verify your domain or you can wait for it to be verified, which can take up to 48 hours.
Migrate an email service from another provider
This task helps you move from your current email provider to use the email service in Apple Business. To complete this task, make sure you’ve notified your DNS administrator and they’re standing by to help you.
Make sure you selected the appropriate domain. Should should see the following note:
“It looks like you already have email set up on this domain through a different provider. If you continue, your access to that mailbox will be removed. Apple Mail will become your new email provider.”
Select Next, then select Continue.
Choose a default email template or create a custom email template for all users, then select Next. See Requirements.
Select Check Records to verify you own the domain.
If Apple is unable to verify your domain, select View TXT Records, then enter the TXT record in your DNS hosting provider’s website. You can also see Add and verify a domain.
After your domain is verified, you can Go To People to manage users and their email addresses.
You can review and, if necessary, change the email format.
After users’ Managed Apple Account email is set up, you can set up the MX records.
Choose Apps & Services > Email.
Select Get MX Records to review what takes place when you switch email from an existing email provider to Apple Business.
Carefully read the warning, then select Continue.
Complete step 5 of Set up a domain for email.
Select Verify Records.
After all MX records are verified, select Done.
Turn off the email service
In Apple Business, sign in with a user whose role has permissions to purchase Apple Business subscriptions.
To view roles and permissions, see Intro to roles and permissions.
Select Turn Off Email, then carefully read the warning.
If you still want to turn off the email service to that domain, select Turn Off.