If you can't open the App Store or iTunes Store, buy content, or edit payment information

You might be using out-of-date software or hardware.

Some devices that use older software can no longer use the iTunes Store

Because of increased security, some devices that use older software can no longer use the iTunes Store.

Apple recommends that you update your software in the following situations:

If you see error -9836
If you have trouble loading the iTunes Store
If you can’t edit your payment method in the App Store or iTunes Store
If you have trouble buying items in the App Store or iTunes Store
If you have trouble redownloading items from the iTunes Store on your Windows PC

Update your software

On your Mac, install the latest version of macOS. If you can't install the latest version of macOS, try to install OS X El Capitan 10.11.
On your Windows PC, install the latest version of Windows and download the latest version of iTunes.
Update your iPhone, iPad, or iPod touch to the latest version of iOS or iPadOS.
Update your Apple TV to the latest version of tvOS.

Some obsolete hardware products can no longer use the iTunes Store

If your device is obsolete, you might not be able to use the iTunes Store on that device, even if you update the software. See if your device is listed as obsolete.

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Published Date: October 20, 2020