How to send your Beats Fit Pro and charging case to Apple using Express Replacement Service from the United States and Canada
With Express Replacement Service, you will receive a kit that contains your replacement Beats Fit Pro. Use the following process to pack and ship your device(s) to Apple.
Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan, or ERS terms and conditions for out-of-warranty service.
Need a different country or region?
Pack your Beats Fit Pro earbuds
Place your Beats Fit Pro earbuds into the circular indentation of the product tray.
Place the lid on the small box.
Place the small box into the shipping box.
Close the lid of the shipping box.
Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.
Remove the top label from the shipping box. This is your receipt. Make sure the return shipping label remains on the box.
*Apple is not responsible for any damage during shipping.
Pack your Beats Fit Pro charging case
Place your charging case into the small box. Do not include extra items. If you include extra items in the box, we won't be able to return them to you.
Close the small box.
Place the small box into the shipping box.
Close the lid of the shipping box.
Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.
*Apple is not responsible for any damage during shipping.
Send your Beats Fit Pro and charging case to Apple
Find the name of the courier on the return shipping label.
Visit the courier’s website to schedule a pickup or find a drop-off location.*
Get a receipt from the courier.
Check that Apple has received your product after a few days.
*Apple is not responsible for any damage during shipping.
How to use your replacement Beats Fit Pro
Record the serial number of your replacement product. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement product in those countries as applicable.
Learn how to use your Beats Fit Pro after replacement.
NOTICE TO CALIFORNIA CONSUMERS
An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
© 2023 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.