How to send your Beats Studio Buds to Apple for repair from the Asia-Pacific region

Here’s how you send your Beats Studio Buds back to Apple after you get a replacement.

Need a different country or region?

• The United States and Canada

• Europe

After you’ve contacted Apple for service:

• In Australia, you’ll receive your replacement product by post. Please use the same box to return your product.

• In New Zealand and Singapore, you’ll receive a kit by post that contains a replacement product with everything you need to return your original product to Apple.

• In Japan, a courier will bring your replacement product and collect your original product.

Important: Make sure you return your product so Apple receives it within 10 days of the date your replacement product was dispatched to you by Apple (check your dispatch date). If Apple doesn’t receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you’ll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple’s Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Pack your earbuds

Customers in Japan may proceed to the Send your earbuds to Apple section.

1. Place your Beats Studio Buds in the circular indentation in the product tray.

   

2. Place the lid on the white box.

   

3. Place the white box in the delivery box.

   

4. Close the lid of the postage box.

   

5. Seal the delivery box with the tape provided.

   

6. Remove the top label from the box. This is your receipt. Make sure the return delivery label remains on the box.

Send your earbuds to Apple

• Australia

• Hong Kong

• Japan

• New Zealand

• Singapore

Australia

1. You’ll receive an email from Apple once the replacement product has been sent. Print the shipping label from the Repair status link provided in the email. Please use the same box to return your product.

2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*

3. Australia Post will provide you with a receipt to confirm the lodgement of the part return. Please keep your receipt.

4. Check that Apple has received your Apple product in a few days.

Hong Kong

Please use the same box that included your replacement device when returning your product.

1. Place your product into the delivery box and seal the box with the tape provided.*

2. Call Shun Feng Hong Kong Customer Service on 8302 2883, during weekdays (Monday to Friday), to arrange collection of your product. Enter 1 (for Cantonese), 2 (for English) or 3 (for Mandarin). Advise Shun Feng that you are using pre-paid return service. The customer service agent will take your details and arrange collection. You will be asked to provide the following details over the phone:

   • Your name

   • Pick-up address (must be the same as the replacement device delivery address)

   • Company name: Apple

   • Contact number

   • Repair ID

3. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.

4. Check that Apple has received your product after a few days.

Japan

1. Hand your Apple product to the courier who brings your replacement Apple product. Do not include any accessories with your earbuds (such as your ear tips or charging cable).*

2. Check that Apple has received your Apple product, in a few days.

New Zealand

1. Remove the TNT shipping label from the box. Next to the barcode on the postage label, look for the consignment number, which begins with “GE”. Make a note of the number.

2. Put the packaged Apple product in the TNT satchel and seal the satchel.*

3. Place the postage label in the satchel’s clear plastic pocket.

To arrange a collection, either:

• Write an email

  1. Use the subject line “Apple collection – Beats Studio Buds” followed by the TNT consignment number.

  2. Include in the email message: that you are using a pre-paid satchel on account number 320792, whether your collection address is a residence or a business, your contact phone number.

  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and inform them that you are using a pre-paid satchel on account number 320792, whether your collection address is a residence or a business and provide your contact phone number.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check that Apple has received your Apple product, in a few days.

Singapore

Your package contains a pre-printed return DHL AWB to send your product back. Please use the same box to return your product.

1. Put your product into the postage box and seal the box with the tape provided. Paste the DHL Return AWB on the box, and make sure the return AWB label covers the original AWB label completely.*

2. Call DHL Singapore Customer Service on (+65) 6285 8888 to arrange collection of your product. Advise DHL that you are using a prepaid return service. The customer service agent will take your details and arrange collection. You will be asked to provide the following details over the phone:

   • Your name

   • Account number (See your DHL Return AWB)

   • Company Name – Apple

   • AWB number (See your DHL Return AWB)

   • Contents: Electronic product

   • Pick-up address and time

   • Contact phone number for pick-up

   • Number of pieces: 1

   • Weight: 1 kg

3. Hand your packaged product to the DHL courier.

4. Check that Apple has received your product, in a few days.

Use your serviced earbuds

If you’re only replacing an earbud (or both earbuds), your serial number will not change. Your replacement Apple parts are covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement parts in those countries.

Set up your Beats Studio Buds and charging case.