iPad Service Answer Center

Learn more about iPad service options, warranty, and pricing.

How do I get my iPad fixed?

Apple offers many ways to get support and service for your iPad. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with issues like cracked screens or battery service.

Read Apple support articles

Contact us

Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up service. Before you contact us, be ready with your product's serial number and your Apple ID and password.

Identify your iPad model
Find your product’s serial number
Start a support request

Bring it in

To get help in person, contact an Apple Authorized Service Provider.

Find an Apple Authorized Service Provider
Back up your iPad and get ready for service

How much will it cost?

There's no charge if the issue is covered under warranty or consumer law. If your issue isn’t covered, you need to pay an out-of-warranty fee for the service. Ask your service technician for an estimate.

If you have AppleCare+, it includes accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have AppleCare+, the out-of-warranty fee applies.

Check your warranty status

How long will it take?

Repair source 

Approximate time 

Bring to an Apple Authorized Service Provider

Ask your service representative

Include engraving on replacement

Up to 10 business days

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

AppleCare+ for iPad extends your technical support and hardware coverage up to two years from your AppleCare+ purchase date. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Learn more about consumer law

Is your iPad covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage coverage. Each incident of accidental damage is subject to a service fee.

If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

Model Accidental damage (AppleCare+ fee)
All eligible iPad models SAR 179

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPad serial number. 

Learn more about AppleCare+

Screen repair and accidental damage fees with AppleCare+

Accidental damage isn't covered by Apple Warranty. The out-of-warranty cost to replace an iPad with an accidentally damaged screen depends on your iPad model. If your screen cracks due to a manufacturing issue, it’s covered by Apple warranty and consumer law.

If you have AppleCare+, it gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have AppleCare+, the out-of-warranty fee applies.

iPad model Screen damage and other issues
with AppleCare+
All eligible iPad models SAR 179

Prices are in Saudi riyal (SAR) and exclude tax. Shipping is included.

Find an Apple Authorized Service Provider

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your iPad is over one year old
  • Your iPad has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications
  • Your Apple Watch service isn’t covered by AppleCare+

We might be able to fix or replace your iPad for an out-of-warranty fee. Your replacement iPad will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.

Read the Apple Limited Warranty

Battery service

If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service your iPad or Apple Pencil at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee.

If you have AppleCare+, it covers your iPad or Apple Pencil for no additional charge if your product's battery holds less than 80 percent of its original capacity.

We might need to test your product to find the cause of your battery issue.

Learn how to preserve battery life

Apple accessories

Apple-branded accessories, including Apple Pencil, are covered under the Apple One Year Limited Warranty for accessories. You can repair or replace the battery in your Apple Pencil for a fee, or for free if the battery is defective and covered by the warranty, AppleCare+, or consumer law. Our warranty doesn’t cover wear from normal use. Ask your Apple Authorized Service Provider about out-of-warranty fees.

The following Apple accessories for iPad are also covered under AppleCare+ for iPad, including accidental damage. You can use one of the incidents of accidental damage included in AppleCare+ for iPad to cover the damage to these accessories. Or you can pay the out-of-warranty service fee.

Accessory AppleCare+ incident fee
Apple Pencil (all models) SAR 99
Accessory AppleCare+ incident fee
Smart Keyboard (all models) SAR 99

Prices are in Saudi riyal (SAR) and exclude tax.

Get ready for iPad service

  • Back up your iPad with iTunes or iCloud. You’ll need the backup to restore your content if we have to reset or replace your iPad.
  • Make sure you know your Apple ID and password.
  • If your iPad has a SIM card, take it out and keep it. 
  • Keep your cables and other accessories when you get service.
  • See our complete instructions on how to prepare your iPad for service.

Back up your iPad
Prepare an iPad for service
Read the Apple privacy policy

After service

When you receive your iPad, restore the data from your backup.

We guarantee our service, including replacement parts, for 90 days, or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer.  We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

Restore from a backup