Beats Troubleshooting Power Issues
Troubleshooting power issues with Beats Pill
Troubleshooting power issues with Beats headphones and earphones
Troubleshooting power issues with Beats Pill
Identify issues
Read the linked articles if you notice any of the following issues:
Symptom | Description |
|---|---|
Won't turn on | The device won't turn on. |
Won't turn off | The device won't turn off. |
Loses charge quickly | The device doesn't remain charged or goes through batteries more quickly than specified in the manual. |
Won't charge fully | The device won't reach a full charge, as indicated by the indicator lights on the device or by diminished battery life. |
Won't charge at all | The device won't charge. The device will play when plugged in but not when unplugged. |
Product compatibility and setup
Reset instructions and firmware updates
Power and charging
If the issue wasn’t resolved by following a support article, continue to the next section.
Run manual tests
Visually check battery installation. Verify that the battery hasn't expanded to deform or separate the enclosure or battery door. One or more battery cells might have expanded, resulting in pressure on the enclosure or battery door, preventing it from closing or staying closed properly. Inspect the battery for any sign of battery cell puncture, leakage, venting, or cell deformation. If the battery has expanded or is damaged, follow procedures in Beats Troubleshooting Mechanical Issues.
Check the charging port for debris or damage. Physical obstructions within the charging port could hinder the device’s ability to charge. If the charge port shows signs of damage, service Beats Pill. Refer to Service Beats Pill below for details.
Connect Beats Pill to a known good power adapter that's connected to AC power for two minutes to ensure a minimum charge.
Verify that the LED power indicator on Beats Pill illuminates and shows signs of power. Attempt to turn Beats Pill on. If Beats Pill doesn't show signs of power while connected to a power adapter or doesn't turn on while connected to a power adapter, service Beats Pill. Refer to Service Beats Pill below for details. Otherwise, continue troubleshooting.
If Beats Pill turns on when connected to its power adapter, verify that it actually charges its internal battery. Check the Beats Pill indicator light for the following patterns:
The indicator light flashes green. This means normal battery and charging.
The indicator light flashes red. This means low battery and charging.
The indicator light turns white for 10 seconds and then ramps down to medium brightness. This means that the battery is fully charged.
If Beats Pill turns on but doesn't charge its internal battery, service Beats Pill. Refer to Service Beats Pill below for details. Otherwise, continue troubleshooting.
Leave Beats Pill connected to the adapter for at least 10 minutes to charge. Then remove Beats Pill from the power adapter. Operate Beats Pill for a few minutes to verify that its internal battery can hold a charge. If Beats Pill continues to operate for a few minutes after briefly charging, then the issue can’t be duplicated and Beats Pill shouldn't be serviced.
If, after charging for 10 minutes, Beats Pill immediately turns off or loses charge faster than expected when the power adapter is disconnected, service the Beats Pill battery. Refer to Service Beats Pill below for details.
Service Beats Pill
If the issue wasn’t resolved or isolated by following the previous steps, service Beats Pill as follows:
For issues with Beats Pill not turning on (no power), it's recommended to mail in Beats Pill for service.
For issues with Beats Pill not charging, it's recommended to mail in Beats Pill for service.
For issues with the battery in Beats Pill not holding a charge or draining too quickly, refer to Beats Pill battery replacement to replace the battery.
Repeat all previous manual test steps for this issue once more after battery replacement to verify that the issue is resolved. If the issue isn't resolved after battery replacement, it's recommended to mail in Beats Pill for service.
Refer to Beats Repair and Service for specific guidance.
Troubleshooting power issues with Beats headphones and earphones
Identify issues
Read the linked articles if you notice any of the following issues:
Symptom | Description |
|---|---|
Won't turn on | The device won't turn on. |
Won't turn off | The device won't turn off. |
Loses charge quickly | The device doesn't remain charged or goes through batteries more quickly than specified in the manual. |
Won't charge fully | The device won't reach a full charge, as indicated by the indicator lights on the device or by diminished battery life. |
Won't charge at all | The device won't charge. The device will play when plugged in but not when unplugged. |
Won't play on battery power | The device won't play on battery power. |
Auto on or off issue | The feature that automatically turns the device on or off when the cable is inserted isn't functioning properly. |
Unexpectedly turns off or restarts | The device unexpectedly turns off or restarts. |
Battery indicator light issue | Battery indicator light (BIL) or Fuel Gauge LED power indicator doesn't function. |
Product compatibility and setup
Reset instructions and firmware updates
Power and charging
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
Important: The Beats Solo Buds carrying case must be connected to a power source with a USB-C cable to charge the buds. Refer to Use your Beats Solo Buds for more information.
Check battery installation. For products with battery doors, check battery installation. Verify that the battery hasn't expanded to deform or separate the enclosure or battery door. One or more battery cells might have expanded, resulting in pressure on the enclosure or battery door, preventing it from closing or staying closed properly. For products with battery doors, inspect the battery for any sign of battery cell puncture, leakage, venting, or cell deformation. If the battery has expanded or is damaged, follow procedures in Beats Troubleshooting Mechanical Issues.
If the Beats product accepts replaceable batteries, replace them with fresh, functioning batteries of the proper type.
If the Beats product has nonreplaceable batteries, connect the product to a known good power adapter that is connected to AC power for two minutes to ensure a minimum charge.
If the Beats product contains firmware, verify that it has been updated to the latest firmware version.
It may be necessary to reset the product for firmware updates to be applied and recognized.
Note: Resetting a product with nonreplaceable batteries may cause the product to require a full recharge cycle.
Note: If the product unexpectedly turns off after resetting it, connect the product to a known good power adapter that's connected to AC power and charge the product completely.
Run manual tests
If the issue wasn’t resolved by following a support article or trying the quick troubleshooting steps, run these manual tests to help isolate the cause of the issue:
For Beats products that have nonreplaceable batteries, verify that the device can remain turned on after disconnecting from a power adapter.
For headphones, verify that the headphones turn on when the audio cable is inserted into the product’s headphone jack, and turn off shortly after disconnecting from the headphone jack.
Tap the power button to check the Fuel Gauge LED power indicators. If power is present, at least one LED should illuminate.
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, service the Beats product.
Refer to Beats Repair and Service for specific guidance.