View reseller and carrier device order messages in Apple School Manager
When a participating Apple Authorized Reseller or carrier submits an order for you, Apple sends you one or more email messages on behalf of the reseller or carrier. These email messages, which are sent to the administrator, are from Apple School Manager, with the address noreply@email.apple.com. Be sure to add this address to your approved list so that spam filters don’t mark the messages as junk mail.
There are five types of messages, all shown in Greenwich Mean Time (GMT). The message subject lines and descriptions follow here.
Devices Submitted
As soon as orders are submitted by the participating Apple Authorized Reseller or carrier, the administrator receives an email message, with the order numbers and order dates, which states:
“The following order was submitted by name of reseller on your behalf for enrollment in Apple School Manager and received by Apple on date, time, and time zone.
We will notify you when the devices are available for enrollment.”
Devices Pending
If the Reseller ID hasn’t been added to the list of device suppliers, the administrator receives an email message, with the order numbers and order dates, which states:
“The devices submitted by name of reseller on your behalf on date, time, and time zone will not be available for enrollment in Apple School Manager until you add them as a reseller.
Please contact Apple School Manager support if you did not authorize this submission or otherwise believe it was made in error.”
Devices Available
After the orders are processed, the administrator receives an email message, with the order numbers and order dates, which states:
“The devices submitted by name of reseller on your behalf and received by Apple on date, time, and time zone are now in Apple School Manager.
If you did not authorize this submission or if you believe it was made in error, you can remove the devices by going to the “Manage Devices” area in your Apple School Manager account. You can also contact Apple Support for further information.”
Submission Error
If an error occurs in the submission process, the administrator will receive an email message with the order numbers and order dates, which states:
“There were errors in the submission made by name of reseller on your behalf to Apple School Manager on date, time, and time zone. Please follow up with name of reseller for additional details.”
Devices Removed
When devices are removed, the administrator receives an email message, with the order numbers and order dates, which states:
“One or more devices from the following order submitted by name of reseller on date, time, and time zone has been removed from your account.
This could be the result of a product return you initiated with them or a correction to a prior submission. Please contact name of reseller for more details.”