Make and receive phone calls in FaceTime on Mac

1. In the FaceTime app on your Mac, sign in and turn on FaceTime.

2. Set up your iPhone and Mac for phone calls, if you haven’t done so already.

3. In these apps on your Mac, do one of the following:

   • FaceTime: Enter a phone number in the search field (you may need to press Return), then click the Audio button (or use the Touch Bar). You can also click Audio to see your past phone calls.

     If you enabled NRS relay calls, you can choose to make an NRS call.

   • Contacts: Select a contact, move your pointer over a phone number, then click the Phone button .

     If you enabled NRS relay calls, you can choose to make an NRS call.

   • Safari: Click a phone number on a webpage, then click Call.

   • Mail: Place the pointer over a phone number in an email, click the pop-up menu , then choose how you want to make the call.

   • Maps: Click a place of interest, click the Info button , then click Call.

   • Spotlight: Enter the name of a person or place in the Spotlight search field, then select the matching search result. Move the pointer over a phone number, then click the Phone button .

   • Calendar: Open an event, look for an underlined blue phone number in the event details, then click the number.

   • Reminders: Open the reminders list, then click an underlined blue phone number. Or, move the pointer over a reminder, click the Info button , look for a phone number in the notes, then click the number.

If you’re restricted to calls with only certain people, an hourglass icon appears next to those people you can’t call.

On your Mac, when a notification appears in the top-right corner of the screen, do one of the following:

• Accept an incoming call: Click Accept.

  If the person calling you has enabled the NRS for the call and, if you want to answer it that way, click NRS.

• Decline a call: Click Decline.

  Tip: If the call came from someone you don’t want to receive calls from, you can block the caller.

• Decline a call and send a message using iMessage: Click next to Decline, choose Reply with Message, type your message, then click Send. Both you and the caller must be signed into iMessage.

• Decline a call and set a reminder to call back later: Click next to Decline, then choose how long you want to wait to receive a reminder. When the time comes, you receive a notification — click it to view the reminder, then click the link in the reminder to start the call.

If your Mac has a Touch Bar, you can use it to accept a call, decline a call, decline and send a message or decline and set a reminder.

You can’t receive a call from someone who’s restricted by communication limits in Screen Time, but it appears as a missed call in the FaceTime window or in Notification Centre.

While you’re on a phone call in the FaceTime app on your Mac, there are a few additional ways to manage the call:

• Switch to a FaceTime video call: Click Video in the notification (or use the Touch Bar).

• Switch to an NRS call: Click NRS in the notification.

  Note: When you switch a phone call to an NRS call, the microphone remains active — click the Mute button (or use the Touch Bar) to turn off audio for the call.

• Use call waiting: If you’re on a call, and a new phone call notification appears, click Hold & Accept. Click to switch between calls.

• Start a conference call when you have another call on hold: When you’re on a phone call and have another phone call on hold, click Merge.

• Transfer the call to your iPhone: When your Mac is near your iPhone, tap the Handoff icon that appears in the bottom-left corner of the Lock screen of your iPhone.

  Depending on how you set up Wi-Fi calling, a green bar that says “Touch to return to call” might appear at the top of the screen on your iPhone when you unlock it. See the Apple Support article System requirements for Continuity on Mac, iPhone, iPad, iPod touch, and Apple Watch.

• Control the volume: Mute or change the volume for the call.