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AppleCare support for device deployments
![The AppleCare Products Support icon.](https://help.apple.com/assets/664256E0F9FFA26F690A0B01/664256E3F9FFA26F690A0B07/en_AU/db241068810398e77a3978c7814f9b8b.png)
A deployment of Apple devices should include support. AppleCare offers support plans for software deployment and hardware coverage for organisations of all sizes.
AppleCare Help Desk Support
AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call. For more information, see the AppleCare Help Desk Support website.
AppleCare OS Support
AppleCare OS Support includes AppleCare Help Desk Support and more advanced incident support. It covers support for the following:
System components
Network configuration
Integration into heterogeneous environments
Professional software applications
Web applications and services
Technical issues requiring the use of command-line tools for resolution
For more information, see the AppleCare OS Support website.
AppleCare for Enterprise
AppleCare for Enterprise includes comprehensive hardware and software support for your organisation. It covers technical support for Apple hardware and operating systems; for Apple apps such as Keynote, Pages and Numbers; and for personal accounts and settings. Your AppleCare Account Manager will help review your IT infrastructure, track issues, and provide monthly activity reports for support calls and repairs.
You receive IT department–level support by phone or email for all Apple hardware and software, and support for complex deployment and integration scenarios, including a mobile device management (MDM) solution and Active Directory. AppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone, 24/7. For more information, see the AppleCare for Enterprise website.
AppleCare for iPhone and iPad users
Every iPhone and iPad comes with a one-year limited warranty and complimentary telephone technical support for 90 days after the purchase date. This service coverage can be extended to two years from the original purchase date with AppleCare+ for iPhone or AppleCare+ for iPad. Users get 24/7 priority access to Apple experts by chat or phone as well as additional service options when devices need to be repaired. All three programs offer up to two incidents of accidental damage coverage, each subject to a service fee.
AppleCare+ for Mac
Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for Mac extends your coverage to three years from the original purchase date of your Mac and adds up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone. For more information, see AppleCare+ for Mac website.
AppleCare+ for Apple Display
Every Apple display comes with a one-year limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Apple Display extends your coverage from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of A$99 for screen damage or external enclosure damage, or A$299 for other accidental damage, plus applicable tax. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone. For more information, see AppleCare+ for Apple Display website.
Self-Servicing Account Program
Apple’s Self-Servicing Account (SSA) program is designed for organisations that would like the convenience of repairing their own products. Qualifying organisations can gain access to genuine Apple parts, tools, training, service guides, diagnostics and resources to perform these repairs. For more information, see the Self-Servicing Account Program website.
You can choose the plans that fit your organisation’s needs. For more information, see the AppleCare Professional Support website.