View federated-authentication username conflicts in Apple School Manager
In Apple School Manager, you view federated-authentication username conflicts in case you have to create new username information for specific users. After a domain is successfully added, Apple reviews all existing Apple IDs by searching for any using that specific domain name. If an Apple ID is found to be using the domain name, Apple School Manager lets you send a mail message — and a notification to any device connected to their iCloud account — to that person, letting them know they must update their Apple ID username so that you can use it for your organisation. During the update process, they don’t have to change their password and all their purchases and data remain in their account.
For example, say your organisation registered the domain townshipschools.org.au several years ago and set up email addresses for all their employees. Jane Appleseed decided to use the email address she was assigned “email@example.com” as her personal Apple ID.
Even if Jane no longer works for the organisation that registered townshipschools.org.au, she still has the Apple ID with that domain name. Because you are setting up federated authentication for the domain name townshipschools.org.au, Jane must change her Apple ID username so you can create the Managed Apple ID firstname.lastname@example.org if you want.
How Apple notifies users whose Apple ID conflicts
Apple will identify users whose Apple ID contains the domain name you’ve registered. Those users receive an email and a notification telling them they must rename their Apple ID. If they’ve not renamed their Apple ID yet, they keep receiving notifications and mail messages, with one final mail message at 60 days. After 60 days, the user’s Apple ID is automatically renamed to a temporary username, and the original username is released and claimed by your organisation.
View federated-authentication username conflicts
In Apple School Manager , sign in with an account that has the role of Administrator, Site Manager or People Manager.
Click Activity in the sidebar and then click Checking for Conflicts.
If any username conflicts are found, you’ll see a dialogue box with the total number of username conflicts.
WARNING: Be aware that enabling federated authentication will impact all users across the domain you federate. You should speak with your IT administrator before initiating the federation process.
Click Continue, click Send Notifications and click OK.
An email message and a notification to all devices connected to their iCloud account is sent, letting each user with a username conflict know they must change their personal Apple ID.
You can view the progress of sending emails to users with a username conflict in the Activity section of Apple School Manager.