Prepare your iPad for packing and sending to Apple
Find out how to prepare your iPad for packing and sending to Apple.
After you’ve contacted Apple about a service, you’ll receive a kit that contains everything you need to return your product to Apple.
Important: Make sure you return your product so that Apple receives it within 10 days of the date your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn’t receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for a service or it has issues that are not covered by an active AppleCare+ plan, you’ll be charged the full value of the replacement product. For more details, see iPad Express Replacement Service, ERS terms and conditions for service covered by Apple’s Limited Warranty or an AppleCare plan, or ERS terms and conditions for service not covered by Apple’s Limited Warranty, an AppleCare plan or consumer law.
Pack your iPad
Follow these steps to prepare your iPad:
Remove your iPad from the Apple device list and erase your data.
Remove the SIM card from your iPad (if applicable).
Place your iPad inside the tray in the white box and close the lid. (Do not include your stereo headset, USB cable, power adaptor or other accessories. If you include extra items in the box, these won't be returned to you.)
Put the white box inside the brown box and close it.
Seal the box with tape and send the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure it is not obstructed.*
*Apple is not responsible for any damage sustained during transit.
Send your iPad to Apple using Express Replacement Service
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