iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPad. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+ or consumer law, in which case there’s no fee to replace your product. If your iPad has accidental damage, you’ll pay an AppleCare+ service fee, as shown below. 

iPad model

AppleCare+ service fee

All eligible iPad models

A$ 65

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees
See Express Replacement Service Terms and Conditions

How do I return my original product?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying the full replacement value.

Before you return your iPad to us, make sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorisation on your credit card to cover the full replacement value of your product. This authorisation will expire if:

  • Your repair is covered under warranty, AppleCare+ or consumer law
  • We receive your original product within 10 business days.
  • Your original device does not have severe damage or unauthorised modifications.

Replacement value – Australia

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If we receive your iPad and find that it was severely damaged in an accident, or it's inoperable after unauthorised modifications, you'll pay the full replacement value.

iPad Pro

iPad Pro (12.9 inch, 4th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB A$ 1,649 A$ 1,899
256GB A$ 1,819 A$ 2,069
512GB A$ 2,159 A$ 2,409
1TB A$ 2,499 A$ 2,749
iPad Pro (12.9 inch, 3rd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB A$ 1,479 A$ 1,729
256GB A$ 1,649 A$ 1,899
512GB A$ 1,989 A$ 2,239
1TB A$ 2,329 A$ 2,569
iPad Pro (12.9 inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB A$ 1,199 A$ 1,399
256GB A$ 1,419 A$ 1,619
512GB A$ 1,719 A$ 1,919
iPad Pro (12.9 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB A$ 1,029
128GB A$ 1,149 A$ 1,349
256GB A$ 1,249 A$ 1,449
iPad Pro (11 inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB A$ 1,329 A$ 1,579
256GB A$ 1,499 A$ 1,749
512GB A$ 1,839 A$ 2,089
1TB A$ 2,179 A$ 2,429
iPad Pro (11 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB A$ 1,159 A$ 1,409
256GB A$ 1,329 A$ 1,579
512GB A$ 1,669 A$ 1,919
1TB A$ 2,009 A$ 2,259
iPad Pro (10.5 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB A$ 879 A$ 1,079
256GB A$ 1,099 A$ 1,299
512GB A$ 1,399 A$ 1,599
iPad Pro (9.7 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB A$ 809
A$ 1,009
128GB A$ 929 A$ 1,129
256GB A$ 1,029 A$ 1,229

iPad mini

iPad mini 5 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB A$ 599 A$ 799
256GB A$ 819 A$ 1,099
iPad mini 4 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB A$ 539 A$ 699
32GB A$ 569 A$ 729
64GB A$ 639 A$ 799
128GB A$ 569 A$ 769
iPad mini 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB A$ 349 A$ 509
32GB A$ 369 A$ 529
64GB A$ 499 A$ 659
128GB A$ 619 A$ 779

iPad Air

iPad Air 4 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB A$ 899 A$ 1,099
256GB A$ 1,129 A$ 1,329
iPad Air 3 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB A$ 749 A$ 949
256GB A$ 979 A$ 1,179
iPad Air 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB A$ 559 A$ 719
32GB A$ 569 A$ 729
64GB A$ 659 A$ 819
128GB A$ 719 A$ 879
iPad Air Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB A$ 519 A$ 679
32GB A$ 579 A$ 739
64GB A$ 699 A$ 859
128GB A$ 829 A$ 989

iPad

iPad (8th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB A$ 499 A$ 699
128GB A$ 649 A$ 849
iPad (7th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB A$ 449 A$ 649
128GB A$ 599 A$ 799
iPad (6th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB A$ 469 A$ 669
128GB A$ 599 A$ 799
iPad (5th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB A$ 439 A$ 639
128GB A$ 569 A$ 769

Fees are in Australian dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.

Learn more about Apple iPad service