iPad Express Replacement Service
Replace your iPad quickly with AppleCare+
What is Express Replacement Service?
Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.
Contact Apple to make an Express Replacement Service request.
Check your service and support coverage
How much does Express Replacement Service cost?
If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPad.
Some issues might be covered under the Apple Limited Warranty, AppleCare+ or consumer law, in which case there’s no fee to replace your product. If your iPad has accidental damage, you’ll pay an AppleCare+ service fee, as shown below.
iPad model |
AppleCare+ service fee |
All eligible iPad models |
A$ 65 |
If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page.
See Apple out-of-warranty fees
See Express Replacement Service Terms and Conditions
How do I return my original product?
We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying the full replacement value.
Before you return your iPad to us, make sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.
Read the Apple privacy policy
What are the charges on my credit card?
When you request Express Replacement Service, we put a temporary authorisation on your credit card to cover the full replacement value of your product. This authorisation will expire if:
- Your repair is covered under warranty, AppleCare+ or consumer law
- We receive your original product within 10 business days.
- Your original device does not have severe damage or unauthorised modifications.
Replacement value – Australia
When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value.
If we receive your iPad and find that it was severely damaged in an accident, or it's inoperable after unauthorised modifications, you'll pay the full replacement value.
iPad Pro
iPad Pro (12.9 inch, 4th generation) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
128GB |
A$ 1,649 |
A$ 1,899 |
256GB |
A$ 1,819 |
A$ 2,069 |
512GB |
A$ 2,159 |
A$ 2,409 |
1TB |
A$ 2,499 |
A$ 2,749 |
iPad Pro (12.9 inch, 3rd generation) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
64GB |
A$ 1,479 |
A$ 1,729 |
256GB |
A$ 1,649 |
A$ 1,899 |
512GB |
A$ 1,989 |
A$ 2,239 |
1TB |
A$ 2,329 |
A$ 2,569 |
iPad Pro (12.9 inch, 2nd generation) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
64GB |
A$ 1,199 |
A$ 1,399 |
256GB |
A$ 1,419 |
A$ 1,619 |
512GB |
A$ 1,719 |
A$ 1,919 |
iPad Pro (12.9 inch) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
32GB |
A$ 1,029 |
— |
128GB |
A$ 1,149 |
A$ 1,349 |
256GB |
A$ 1,249 |
A$ 1,449 |
iPad Pro (11 inch, 2nd generation) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
128GB |
A$ 1,329 |
A$ 1,579 |
256GB |
A$ 1,499 |
A$ 1,749 |
512GB |
A$ 1,839 |
A$ 2,089 |
1TB |
A$ 2,179 |
A$ 2,429 |
iPad Pro (11 inch) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
64GB |
A$ 1,159 |
A$ 1,409 |
256GB |
A$ 1,329 |
A$ 1,579 |
512GB |
A$ 1,669 |
A$ 1,919 |
1TB |
A$ 2,009 |
A$ 2,259 |
iPad Pro (10.5 inch) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
64GB |
A$ 879 |
A$ 1,079 |
256GB |
A$ 1,099 |
A$ 1,299 |
512GB |
A$ 1,399 |
A$ 1,599 |
iPad Pro (9.7 inch) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
32GB |
A$ 809 |
A$ 1,009 |
128GB |
A$ 929 |
A$ 1,129 |
256GB |
A$ 1,029 |
A$ 1,229 |
iPad mini
iPad mini 5 |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
64GB |
A$ 599 |
A$ 799 |
256GB |
A$ 819 |
A$ 1,099 |
iPad mini 4 |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
16GB |
A$ 539 |
A$ 699 |
32GB |
A$ 569 |
A$ 729 |
64GB |
A$ 639 |
A$ 799 |
128GB |
A$ 569 |
A$ 769 |
iPad mini 2 |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
16GB |
A$ 349 |
A$ 509 |
32GB |
A$ 369 |
A$ 529 |
64GB |
A$ 499 |
A$ 659 |
128GB |
A$ 619 |
A$ 779 |
iPad Air
iPad Air 4 |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
64GB |
A$ 899 |
A$ 1,099 |
256GB |
A$ 1,129 |
A$ 1,329 |
iPad Air 3 |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
64GB |
A$ 749 |
A$ 949 |
256GB |
A$ 979 |
A$ 1,179 |
iPad Air 2 |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
16GB |
A$ 559 |
A$ 719 |
32GB |
A$ 569 |
A$ 729 |
64GB |
A$ 659 |
A$ 819 |
128GB |
A$ 719 |
A$ 879 |
iPad Air |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
16GB |
A$ 519 |
A$ 679 |
32GB |
A$ 579 |
A$ 739 |
64GB |
A$ 699 |
A$ 859 |
128GB |
A$ 829 |
A$ 989 |
iPad
iPad (8th generation) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
32GB |
A$ 499 |
A$ 699 |
128GB |
A$ 649 |
A$ 849 |
iPad (7th generation) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
32GB |
A$ 449 |
A$ 649 |
128GB |
A$ 599 |
A$ 799 |
iPad (6th generation) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
32GB |
A$ 469 |
A$ 669 |
128GB |
A$ 599 |
A$ 799 |
iPad (5th generation) |
Replacement Value |
|
Wi-Fi |
Wi-Fi + Cellular |
32GB |
A$ 439 |
A$ 639 |
128GB |
A$ 569 |
A$ 769 |
Fees are in Australian dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.
Learn more about Apple iPad service