iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

There's no fee for the express service. Any fees you might pay will be for the replacement iPad. 

Some iPad issues might be covered under warranty, AppleCare+, or consumer law. If your iPad issue is covered, your replacement iPad might not be subject to a fee. If your iPad issue isn't covered, you’ll pay the out-of-warranty fee.

AppleCare+ also includes up to two incidents of accidental damage coverage to your iPad. Because accidental damage isn’t covered by the Apple Limited Warranty, you can use one of your AppleCare+ incidents to replace your iPad if it gets damaged. Each incident has a service fee, as shown below.

iPad model

AppleCare+ service fee

Out-of-warranty fee

iPad mini, iPad mini 2

A$ 65

A$ 298.95

iPad mini 3, iPad mini 4

A$ 65

A$ 448.95

iPad 2, iPad Air,
iPad 5th generation

A$ 65

A$ 368.95

iPad Air 2,
iPad 3rd generation,
iPad 4th generation

A$ 65

A$ 448.95

iPad Pro 9.7-inch

A$ 65

A$ 588.95

iPad Pro (10.5-inch) A$ 65 A$ 688.95

iPad Pro 12.9-inch,
iPad Pro (12.9-inch) (2nd generation)

A$ 65

A$ 898.95

Fees are in Australian dollars and includes GST and an A$ 19.95 shipping fee for out-of-warranty repairs. Your replacement iPad will be new or equivalent to new.

See Express Replacement Service Terms and Conditions

How do I return my original product?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying late fees.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value - Australia

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPad arrives late, we’ll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPad or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPad Pro

Late fee

Replacement value

iPad Pro 9.7-inch

32GB

A$ 120

A$ 809

128GB

A$ 180

A$ 929

256GB

A$ 230

A$ 1,029

iPad Pro 9.7-inch
Wi-Fi + Cellular

32GB

A$ 220

A$ 1,009

128GB

A$ 280

A$ 1,129

256GB

A$ 330

A$ 1,229

iPad Pro (10.5-inch)   
64GB A$ 155 A$ 979
256GB A$ 265 A$ 1,199
512GB A$ 415 A$ 1,499
iPad Pro (10.5-inch) Wi-Fi + Cellular    
64GB A$ 255 A$ 1,179
256GB A$ 365 A$ 1,399
512GB A$ 515 A$ 1,699

iPad Pro (12.9-inch) (2nd generation)

64GB A$ 160 A$ 1,199
256GB A$ 270 A$ 1,419
512GB A$ 420 A$ 1,719
iPad Pro (12.9-inch) (2nd generation)
Wi-Fi + Cellular
   
64GB A$ 260 A$ 1,399
256GB A$ 370 A$ 1,619
512GB A$ 520 A$ 1,919
iPad Pro 12.9-inch    

32GB

A$ 75

A$ 1,029

128GB

A$ 135

A$ 1,149

256GB

A$ 185

A$ 1,249

iPad Pro 12.9-inch
Wi-Fi + Cellular

128GB

A$ 235

A$ 1,349

256GB

A$ 285

A$ 1,449

iPad mini

Late fee

Replacement value

iPad mini 4

16GB

A$ 55

A$ 539

32GB A$ 70 A$ 569

64GB

A$ 105

A$ 639

128GB

A$ 75

A$ 579

iPad mini 4
Wi-Fi + Cellular

16GB

A$ 135

A$ 699

32GB A$ 150 A$ 729

64GB

A$ 185

A$ 799

128GB

A$ 175

A$ 779

iPad mini 3

16GB

A$ 35

A$ 499

64GB

A$ 85

A$ 599

128GB

A$ 150

A$ 729

iPad mini 3
Wi-Fi + Cellular

16GB

A$ 115

A$ 659

64GB

A$ 165

A$ 759

128GB

A$ 230

A$ 889

iPad mini 2

16GB

A$ 35

A$ 349

32GB

A$ 45

A$ 369

64GB

A$ 110

A$ 499

128GB

A$ 170

A$ 619

iPad mini 2
Wi-Fi + Cellular

16GB

A$ 115

A$ 509

32GB

A$ 125

A$ 529

64GB

A$ 190

A$ 659

128GB

A$ 250

A$ 779

iPad mini

16GB

A$ 40

A$ 359

32GB

A$ 100

A$ 479

64GB

A$ 155

A$ 589

iPad mini
Wi-Fi + Cellular

16GB

A$ 90

A$ 459

32GB

A$ 170

A$ 619

64GB

A$ 225

A$ 729

iPad Air

Late fee

Replacement value

iPad Air 2

16GB

A$ 65

A$ 559

32GB A$ 70 A$ 569

64GB

A$ 115

A$ 659

128GB

A$ 145

A$ 719

iPad Air 2
Wi-Fi + Cellular

16GB

A$ 145

A$ 719

32GB A$ 150 A$ 729

64GB

A$ 195

A$ 819

128GB

A$ 225

A$ 879

iPad Air

16GB

A$ 85

A$ 519

32GB

A$ 115

A$ 579

64GB

A$ 175

A$ 699

128GB

A$ 240

A$ 829

iPad Air
Wi-Fi + Cellular

16GB

A$ 165

A$ 679

32GB

A$ 195

A$ 739

64GB

A$ 255

A$ 859

128GB

A$ 320

A$ 989

iPad

Late fee

Replacement value

iPad 5th generation Wi-Fi
32GB A$ 60 A$ 469
128GB A$ 125 A$ 599
iPad 5th generation
Wi-Fi + Cellular
32GB A$ 160 A$ 669
128GB A$ 225 A$ 799

iPad 4th generation

16GG

A$ 35

A$ 499

32GB

A$ 100

A$ 629

64GB

A$ 160

A$ 749

128GB

A$ 210

A$ 849

iPad 4th generation
Wi-Fi + Cellular

16GB

A$ 80

A$ 589

32GB

A$ 175

A$ 779

64GB

A$ 235

A$ 899

128GB

A$ 285

A$ 999

iPad 3rd generation

16GB

A$ 60

A$ 549

32GB

A$ 85.50

A$ 600

64GB

A$ 140.50

A$ 710

iPad 3rd generation
Wi-Fi + Cellular

16GB

A$ 100

A$ 629

32GB

A$ 155

A$ 739

64GB

A$ 210

A$ 849

iPad 2 Wi-Fi

16GB

A$ 50

A$ 449

32GB

A$ 95

A$ 539

64GB

A$ 150

A$ 649

iPad 2 Wi-Fi + 3G

16GB

A$ 100

A$ 549

32GB

A$ 165

A$ 679

64GB

A$ 220

A$ 789

Fees are in Australian dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

Learn more about Apple iPad service